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Types of market research: Methods and examples

Here at GWI we publish a steady stream of blogs, reports, and other resources that dig deep into specific market research topics.

But what about the folks who’d appreciate a more general overview of market research that explains the big picture? Don’t they deserve some love too?

Of course they do. That’s why we’ve created this overview guide focusing on types of market research and examples. With so many market research companies to choose from, having a solid general understanding of how this sector works is essential for any brand or business that wants to pick the right market research partner.

So with that in mind, let’s start at the very beginning and get clear on…

Market research definition

At the risk of stating the slightly obvious, market research is the gathering and analyzing of data on consumers, competitors, distributors, and markets. As such it’s not quite the same as consumer research, but there’s significant overlap.

Market research matters because it can help you take the guesswork out of getting through to audiences. By studying consumers and gathering information on their likes, dislikes, and so on, brands can make evidence-based decisions instead of relying on instinct or experience. 

What is market research?

Market research is the organized gathering of information about target markets and consumers’ needs and preferences. It’s an important component of business strategy and a major factor in maintaining competitiveness.

If a business wants to know – really know – what sort of products or services consumers want to buy, along with where, when, and how those products and services should be marketed, it just makes sense to ask the prospective audience. 

Without the certainty that market research brings, a business is basically hoping for the best. And while we salute their optimism, that’s not exactly a reliable strategy for success.

What are the types of market research?

Primary research 

Primary research is a type of market research you either conduct yourself or hire someone to do on your behalf.

A classic example of primary research involves going directly to a source – typically customers or prospective customers in your target market – to ask questions and gather information about a product or service. Interviewing methods include in-person, online surveys, phone calls, and focus groups.

The big advantage of primary research is that it’s directly focused on your objectives, so the outcome will be conclusive, detailed insights – particularly into customer views – making it the gold standard.

The disadvantages are it can be time-consuming and potentially costly, plus there’s a risk of survey bias creeping in, in the sense that research samples may not be representative of the wider group.

Secondary research 

Primary market research means you collect the data your business needs, whereas the types of market research known as secondary market research use information that’s already been gathered for other purposes but can still be valuable. Examples include published market studies, white papers, analyst reports, customer emails, and customer surveys/feedback.

For many small businesses with limited budgets, secondary market research is their first choice because it’s easier to acquire and far more affordable than primary research.

Secondary research can still answer specific business questions, but with limitations. The data collected from that audience may not match your targeted audience exactly, resulting in skewed outcomes. 

A big benefit of secondary market research is helping lay the groundwork and get you ready to carry out primary market research by making sure you’re focused on what matters most.

Qualitative research

Qualitative research is one of the two fundamental types of market research. Qualitative research is about people and their opinions. Typically conducted by asking questions either one-on-one or in groups, qualitative research can help you define problems and learn about customers’ opinions, values, and beliefs.

Classic examples of qualitative research are long-answer questions like “Why do you think this product is better than competitive products? Why do you think it’s not?”, or “How would you improve this new service to make it more appealing?”

Because qualitative research generally involves smaller sample sizes than its close cousin quantitative research, it gives you an anecdotal overview of your subject, rather than highly detailed information that can help predict future performance.

Qualitative research is particularly useful if you’re developing a new product, service, website or ad campaign and want to get some feedback before you commit a large budget to it.

Quantitative research

If qualitative research is all about opinions, quantitative research is all about numbers, using math to uncover insights about your audience. 

Typical quantitative research questions are things like, “What’s the market size for this product?” or “How long are visitors staying on this website?”. Clearly the answers to both will be numerical.

Quantitative research usually involves questionnaires. Respondents are asked to complete the survey, which marketers use to understand consumer needs, and create strategies and marketing plans.

Importantly, because quantitative research is math-based, it’s statistically valid, which means you’re in a good position to use it to predict the future direction of your business.

Consumer research 

As its name implies, consumer research gathers information about consumers’ lifestyles, behaviors, needs and preferences, usually in relation to a particular product or service. It can include both quantitative and qualitative studies.

Examples of consumer research in action include finding ways to improve consumer perception of a product, or creating buyer personas and market segments, which help you successfully market your product to different types of customers.

Understanding consumer trends, driven by consumer research, helps businesses understand customer psychology and create detailed purchasing behavior profiles. The result helps brands improve their products and services by making them more customer-centric, increasing customer satisfaction, and boosting bottom line in the process.

Product research 

Product research gives a new product (or indeed service, we don’t judge) its best chance of success, or helps an existing product improve or increase market share.

It’s common sense: by finding out what consumers want and adjusting your offering accordingly, you gain a competitive edge. It can be the difference between a product being a roaring success or an abject failure.

Examples of product research include finding ways to develop goods with a higher value, or identifying exactly where innovation effort should be focused. 

Product research goes hand-in-hand with other strands of market research, helping you make informed decisions about what consumers want, and what you can offer them.

Brand research  

Brand research is the process of gathering feedback from your current, prospective, and even past customers to understand how your brand is perceived by the market.

It covers things like brand awareness, brand perceptions, customer advocacy, advertising effectiveness, purchase channels, audience profiling, and whether or not the brand is a top consideration for consumers.

The result helps take the guesswork out of your messaging and brand strategy. Like all types of market research, it gives marketing leaders the data they need to make better choices based on fact rather than opinion or intuition.

Market research methods 

So far we’ve reviewed various different types of market research, now let’s look at market research methods, in other words the practical ways you can uncover those all-important insights.

Consumer research platform 

A consumer research platform like GWI is a smart way to find on-demand market research insights in seconds.

In a world of fluid markets and changing attitudes, a detailed understanding of your consumers, developed using the right research platform, enables you to stop guessing and start knowing.

As well as providing certainty, consumer research platforms massively accelerate speed to insight. Got a question? Just jump on your consumer research platform and find the answer – job done.

The ability to mine data for answers like this is empowering – suddenly you’re in the driving seat with a world of possibilities ahead of you. Compared to the most obvious alternative – commissioning third party research that could take weeks to arrive – the right consumer research platform is basically a magic wand.

Admittedly we’re biased, but GWI delivers all this and more. Take our platform for a quick spin and see for yourself.

And the downside of using a consumer research platform? Well, no data set, however fresh or thorough, can answer every question. If you need really niche insights then your best bet is custom market research, where you can ask any question you like, tailored to your exact needs.

Face-to-face interviews 

Despite the rise in popularity of online surveys, face-to-face survey interviewing – using mobile devices or even the classic paper survey – is still a popular data collection method.

In terms of advantages, face-to-face interviews help with accurate screening, in the sense the interviewee can’t easily give misleading answers about, say, their age. The interviewer can also make a note of emotions and non-verbal cues. 

On the other hand, face-to-face interviews can be costly, while the quality of data you get back often depends on the ability of the interviewer. Also, the size of the sample is limited to the size of your interviewing staff, the area in which the interviews are conducted, and the number of qualified respondents within that area.

Social listening 

Social listening is a powerful solution for brands who want to keep an ear to the ground, gathering unfiltered thoughts and opinions from consumers who are posting on social media. 

Many social listening tools store data for up to a couple of years, great for trend analysis that needs to compare current and past conversations.

Social listening isn’t limited to text. Images, videos, and emojis often help us better understand what consumers are thinking, saying, and doing better than more traditional research methods. 

Perhaps the biggest downside is there are no guarantees with social listening, and you never know what you will (or won’t) find. It can also be tricky to gauge sentiment accurately if the language used is open to misinterpretation, for example if a social media user describes something as “sick”.

There’s also a potential problem around what people say vs. what they actually do. Tweeting about the gym is a good deal easier than actually going. The wider problem – and this may shock you – is that not every single thing people write on social media is necessarily true, which means social listening can easily deliver unreliable results.

Public domain data 

Public domain data comes from think tanks and government statistics or research centers like the UK’s National Office for Statistics or the United States Census Bureau and the National Institute of Statistical Sciences. Other sources are things like research journals, news media, and academic material.

Its advantages for market research are it’s cheap (or even free), quick to access, and easily available. Public domain datasets can be huge, so potentially very rich.

On the flip side, the data can be out of date, it certainly isn’t exclusive to you, and the collection methodology can leave much to be desired. But used carefully, public domain data can be a useful source of secondary market research.

Telephone interviews 

You know the drill – you get a call from a researcher who asks you questions about a particular topic and wants to hear your opinions. Some even pay or offer other rewards for your time.

Telephone surveys are great for reaching niche groups of consumers within a specific geographic area or connected to a particular brand, or who aren’t very active in online channels. They’re not well-suited for gathering data from broad population groups, simply because of the time and labor involved.

How to use market research 

Data isn’t an end in itself; instead it’s a springboard to make other stuff happen. So once you’ve drawn conclusions from your research, it’s time to think of what you’ll actually do based on your findings.

While it’s impossible for us to give a definitive list (every use case is different), here are some suggestions to get you started.

Leverage it. Think about ways to expand the use – and value – of research data and insights, for example by using research to support business goals and functions, like sales, market share or product design.

Integrate it. Expand the value of your research data by integrating it with other data sources, internal and external. Integrating data like this can broaden your perspective and help you draw deeper insights for more confident decision-making.

Justify it. Enlist colleagues from areas that’ll benefit from the insights that research provides – that could be product management, product development, customer service, marketing, sales or many others – and build a business case for using research.

How to choose the right type of market research 

Broadly speaking, choosing the right research method depends on knowing the type of data you need to collect. To dig into ideas and opinions, choose qualitative; to do some testing, it’s quantitative you want.

There are also a bunch of practical considerations, not least cost. If a particular approach sounds great but costs the earth then clearly it’s not ideal for any brand on a budget.

Then there’s how you intend to use the actual research, your level of expertise with research data, whether you need access to historical data or just a snapshot of today, and so on.

The point is, different methods suit different situations. When choosing, you’ll want to consider what you want to achieve, what data you’ll need, the pros and cons of each method, the costs of conducting the research, and the cost of analyzing the results. 

Market research examples

Independent agency Bright/Shift used GWI consumer insights to shape a high-impact go-to-market strategy for their sustainable furniture client, generating £41K in revenue in the first month. Here’s how they made the magic happen.

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How to nail your product development process with GWI

What’s more exciting than coming up with a game-changing idea for product development? Not much. From the buzz of inspiration to that breakthrough “aha” moment, there’s nothing like finally getting the clarity you need to knock product expansion or a new brand partnership out of the park. 

But successfully taking an idea from first thought to finished execution doesn’t happen overnight.

It’s important to understand how to get from point A to point B with a clear process. 

In this blog we’ve put together a complete product development process guide you can use as your roadmap to bring your budding ideas to full blossom. 

Ready to grow? Let’s get into it. 

  1. What is product development?
  2. What goes into the product development process?
  3. Product development with GWI
  4. Product expansion: A step-by-step guide with GWI
  5. GWI in action: How Sony used custom insights to steer strategy
  6. How big brands are nailing their product development process
  7. Why having a solid product development process matters 
  8. Product development process FAQs

What is product development?

Product development is the process of bringing a product to market. Whether you’re starting fresh or improving an existing offering, the development process is designed to help simplify the path from beginning to end. By breaking down the process into steps that help create clear goals at each stage, you can move forward with a solid strategy. 

What goes into the product development process?

Product development is like building a house. There are a lot of critical steps to follow but it all comes down to starting with a strong foundation before you move onto the bigger stuff. 

Here’s your blueprint. 

Idea generation

Imagine you’re a marketer trying to come up with a new food product that not only gets consumers excited, but also aligns with your overall strategic goals. Here’s where the magic (and endless brainstorming) happens. This is the time to collect, filter, and review initial concepts to see what sticks so you can ultimately launch a standout product. 

Research and planning

After digging into the latest consumer data, you start to learn which consumers will use the product, how the product will appeal to them, and what existing products you can improve on with your own innovations. Using insights from GWI, you discover 56% of gamers say they like chips (5% more likely than the average consumer) and decide to formulate the perfect savory snack to bring this insight to life.

Product prototyping

Consider this the experimental phase. Now it’s time to develop a few recipes based on your most promising ideas so you can understand what works and what needs improvement. The goal during this stage is to create a potential product based on your concept, research, and planning to use as a sample. 

Product testing

Once you’ve developed a product you’re proud of, it’s time to test it with the people who matter most – your target audience. This is where you gather real-time feedback that either validates your product or sends you back to the drawing board – or in this particular example, kitchen. Depending on what happens, you may need to return to the prototyping stage to perfect the details.

Product creation

Once you’ve found the recipe that works best, you can start creating a final product based on the insights you got from testing your prototype. This is what you’ll be putting on the market once you’re absolutely sure your target audience will love it, setting the stage for a successful launch.

Product launch

When the big day arrives, it’s time to put all that research and planning into action by introducing your new snack using whatever sales channels are most suitable for your product and industry. Because you stay plugged into the biggest consumer trends, you not only know the perfect time to enter the market, but also how to keep up with changes so your product stays competitive, up-to-date, and in demand.

Product development with GWI

Product expansion and brand partnerships are integral to new product development (NPD). They’re strategies that diversify your business, strengthen your identity, and create new growth opportunities – especially when you’ve the data to back them up. 

If you want to expand your existing product suite, break into unexplored markets, or connect with new consumers, the next section shows you how.

Product expansion: A step-by-step guide with GWI

1. Define and create your target audience 

Screenshot showing GWI platform

Let’s say you’re a high-value consumer tech brand considering launching a new version of your main product at a lower price point. 

The first step is defining and creating your audience. For this example, we’re looking at smartphone engagers, but to get a clear view you can be more specific and only include consumers who say their mobile is their most important and most utilized device.

This will help you identify the people who feel their smartphone is an important and considered purchase. 

2. Build and explore charts

Next, you’ll want to build a chart to dive deeper into the details. After applying your saved audience, you can explore the income segmentation tab to see where your audience sits across high, low, or medium earners. This will help you decide if a lower value product is relevant to your target group. 

Based on the chart above, you can see that around 65% of your audience are either middle or low earners, which validates your idea that a cheaper version of your smartphone might be a good fit given their lower disposable income. 

3. Make data-led decisions

You can go even deeper by looking at more charts around attitudes, lifestyle behaviors, and purchase behaviors to really drive your point home and uncover more insights to power your strategy.

GWI in action: How Sony used custom insights to steer strategy

When Sony Hong Kong wanted to create and roll out Korean TV drama content in the US, the team turned to GWI to get tailored answers straight from the consumers they were targeting. 

Because Korean drama content hasn’t historically aired on national linear US television, there was no traditional hard data on their target audience, what they were watching, or how much they were watching.

To overcome this challenge, Sony ran a custom GWI survey and not only discovered interesting audience profiles, but also uncovered deeper insights like why American consumers watch Korean dramas in the first place, how they want to consume them, and what viewers value most. 

The team was able to back up their hypothesis that they should be producing more Korean dramas to export outside of Asia, using reliable data to point their strategy in the right direction. 

How big brands are nailing their product development process

A brand partnership can be an effective way to build a product that works for many different segments, helping to boost sales, improve brand recognition, and increase credibility.

With the insights to back you up, you’ve more room to be creative, daring, and unique.

Hermès and Apple Watch

This brilliant collaboration is what happened when tech met luxury. The Apple Watch/Hermès partnership is a great example of strategic co-branding. These companies took what worked for them individually and combined the power of their reputation and high quality products to create an authentic, on-brand product that taps into Hermès’ equestrian roots. 

It may seem like a random choice for a French luxury goods brand to team up with a technology company, but there’s data to backup this decision, with clothing buyers in the US saying they’re 25% more likely than the average consumer to have shopped at an Apple store in the last 3 months.

Balenciaga and Bang & Olufsen 

A fashion house teaming up with a high-end consumer electronics company may seem like another unlikely pair but what they’ve created is even more unique. These brands came together to design a limited-edition speaker purse, and to take it up another notch, they only released 20 bags worldwide which could only be purchased exclusively at the new Balenciaga Couture store in Paris. 

Sounds crazy, but it worked. Luxury buyers have their eyes set on the latest tech and they’re 45% more likely than the average consumer to say they buy new tech products as soon as they’re available, with smart home products in particular taking their fancy.

Fendi 

Fendi is into coffee – like, really into it. First the Italian luxury fashion house opened a pop-up cafe in Harrods in 2020. Now they’ve brewed up two fashionable coffee carriers for their Spring/Summer 2024 menswear collection. High-end beverage caddies and coffee shop takeovers might seem like a bizarre business move but they’re right on the money, giving consumers a touch of luxury and sophistication combined with practicality. 

Luxury clothing buyers stand out for visiting coffee shops monthly. In the UK they’re 28% more likely than average to say they’ve visited Caffè Nero and 18% more likely to have visited Costa Coffee.

Why having a solid product development process matters 

The big takeaway here is that when a brand creates something outstanding, it’s inevitably the result of a process based on actionable insights, clear guidelines, and goals for every stage.  

Great products and effective launches are the result of a step-by-step plan.

From ideation to commercialization, the product development process is crucial, giving you the chance to boost customer satisfaction, create brand loyalty, and stand out against the competition. 

Product development process FAQs

How many steps are in the new product development process?

The exact number can vary of course, but the classic product development process uses six steps to bring ideas to market: idea generation, research and planning, prototyping, testing, development, and launch. 

After a new product is launched, what’s the next step of the product development process?

It’s important to review a product’s performance by measuring sales and collecting user feedback to help develop new versions that align even better with your target audience.

What is co-branding?

Co-branding is when two brands strategically collaborate to increase business value, boost awareness, and break into fresh markets with new products.  

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The 8 biggest party trends for 2024

Picture this: You’re invited to an event hosted by your male friends in their late twenties. It’s not a birthday party or engagement, or even New Years’. No – it’s a glitter-filled Eurovision party. Passing revelers dressed as ABBA and Conchita Wurst, you sip on non-alcoholic beer and cheers to good times. The winner’s announced, and after dancing to the winning track you say your goodbyes – but it won’t be long ‘til you see your friends again. You’re hosting a cheese and wine evening next weekend, just because. This is the new era of party trends.

What, why, and how we celebrate is rapidly changing. And who better to help us shine a light on the biggest party trends in 2024 than the home of inspiration – Pinterest

With a celebration planned on the platform every 3 seconds, and over 14.6 million celebration-related boards created in the past year alone (full report here), together we’ve crunched the numbers to bring you the 8 top party trends your content marketing strategy needs in 2024. Let’s pin the town red.

Leading celebration and party trends for 2024

  1. Laid-back celebrations are on the rise
  2. Millennial men are partying more than before 
  3. Gen Z are celebrating, just ‘cause they can
  4. It’s not a party without a (niche) theme
  5. More people are turning to DIY celebrations to save money
  6. People are celebrating for their own personal wellbeing 
  7. Events are increasingly collaborative between hosts and guests
  8. Consumers want to be inspired online

Ready to explore each of these top party trends for 2024 in more detail? Let’s get into it.

1. Laid-back celebrations are on the rise

Here’s a celebration trend worth sharing with your advertising partners. We often associate parties with the wild, alcohol-induced ragers seen in popular TV and film, but in reality 46% of consumers say they most want their celebrations to be laid back and comfortable.

1 in 3 consumers have noticed events getting smaller over time, and over half feel they’re becoming more informal

From the looks of things, casual dinner parties and cozy games nights are on the cards in 2024. This trend makes a lot of sense when you consider the rough few years we’ve all had; between socially-deprived lockdowns and the ongoing cost of living crisis, people have a lot going on. Perhaps the expense and effort of hosting a fancy champagne-filled event isn’t so appealing to today’s consumers. 

While those who celebrate major life stages like work promotions still have a stronger appetite for formal events, marketers should focus on creating relevant adverts and content to match the mood of the moment. Intimate, low-key party vibes should help give brands a boost. 

2. Millennial men are partying more than before 

We’re all enjoying more social gatherings post-Covid (obvs), but millennial men actually stand out for saying they’re celebrating more than they were before the pandemic (19%) – that’s higher than the total consumer average (15%) measured in our celebration trend research.

35% of millennial men say they now celebrate events that they didn’t previously

So what are these revelers choosing to celebrate? Not what you might expect. Top choices include friendships, TV events, and religious/cultural occasions. In the US, there’s been a significant rise in millennial men saying their faith/spirituality is important to them, which may go some way towards explaining this trend.

These findings may suggest millennial men are becoming more open and comfortable with themselves, and taking more opportunities to connect with others. 54% agree that celebrations allow them to showcase and embrace their true selves – and that’s exactly the type of messaging marketers should be using to engage and encourage this audience. 

3. Gen Z are celebrating, just ‘cause they can

Celebrating personal achievements alone, or “just because” is a rising celebration trend among Gen Z, who are choosing to spread joy by celebrating everyday moments. It’s no wonder 1 in 5 Gen Z think society should celebrate jobs/occupations more.

Similarly to millennial men, Gen Z are looking to celebrate the small things in life, like sports matches (15%) and friendships (13%). Galentine’s Day is a good example of this party trend in action, and even extends beyond younger audiences.

Pinterest searches for “galentines party aesthetic” (vibes and decor for an all-female get-together) have grown a whopping 1285% YoY (year-on-year)

Across the board, consumers are choosing to celebrate traditions like Valentine’s Day with a modern twist. Malentine’s Day (the equivalent event for men to celebrate their male friendships) is also becoming more popular and recognized. For Gen Z, it’s not really about the occasion itself, but rather finding new ways to make memories with the people who matter. This may explain why they enjoy throwing going away parties, with 16% of Gen Z saying they celebrate life stages the most.

4. It’s not a party without a (niche) theme

No theme, no deal. 1 in 3 consumers prefer to have a theme for their events – even if it’s incredibly niche. To give you an idea of what’s on their minds, searches for “underwater theme party food” (+360% YoY) and “wine theme party ideas” (+290% YoY) are among the top themes Pinterest users have been looking up on the platform this year.

41% of hosts say they’ve celebrated a creative themed birthday in the last year

In a move close to influencing, this party trend reveals how hosts are looking to impress their guests and show off their creativity in one fell swoop. It’s all about converting ordinary events into extraordinary memories (and looking really cool while you do it). The more original the theme, the better.

As far as brands are concerned, pushing the boundaries with inspirational, highly-visual content and targeted advertising will motivate idea-hungry consumers to try something new. Show, don’t tell. 

5. More people are turning to DIY celebrations to save money

As inflation continues to bite, consumers are looking for ways to save a few bucks without compromising on celebrating the good times. Popular party planning tactics for 2024 include setting a budget, and limiting the number of guests invited.

23% of consumers say they’d consider making their own decorations, invitations, or party favors to cut costs

For many, the very thought of organizing an event is overwhelming. 53% who are celebrating less also say they’d be stressed out by budget concerns if they had to plan a celebration, and 26% say they’d find arranging the food stressful. This data helps explain why people are getting creative to cut costs – with 43% of consumers looking for sales and discounts, and 20% asking guests to contribute financially (e.g. potluck, or BYOB).

While budget-conscious consumers are more likely to focus their attention on major holidays, brands also have the opportunity to show them how to throw low-key, inexpensive events. Even a simple blog post on how to make your own wedding confetti could be a big help to cash-strapped couples.

Use tactful messaging to help consumers shed any guilt around asking for small contributions from attendees, create easy step-by-step party planning guides, or promote bundled products and services that take the stress out of events. 

6. People are celebrating for their own personal wellbeing 

A party for one is still a party, right? Some consumers certainly think so. As we saw earlier with both Gen Z and millennial men, self-celebration is in.

2 in 5 consumers who mark less traditional occasions saying they celebrate for the sake of their personal wellbeing or happiness

It’s an interesting party trend because it suggests celebrations are an emotional outlet for consumers – a chance to escape everyday problems and relax with loved ones. Smaller, more intimate gatherings offer people a safe space to open up, socialize, and get a little extra dose of feelgood.

There’s a lot going on in the world right now, and much of it is beyond consumers’ control. But they can choose when, how, and how often they celebrate. And that’s something every brand – and indeed, every human being on the planet – can get behind.

7. Events are increasingly collaborative between hosts and guests

You know that bossy friend/relative who always wants to be in charge? They could be your next party’s MVP, so if you don’t mind relinquishing control, let them pick the color palette or make the streamers.

Half of consumers say they love investing time, creativity, and effort into the celebrations they attend

As we mentioned earlier, having an iconic theme for a more memorable gathering is a growing party trend for 2024. But that also puts hosts under a lot of pressure – so it’s pretty reassuring to know people are increasingly willing to help out, especially for party organizers on a budget.

Many party hosts and attendees are getting inspiration from their online communities, which is why it’s crucial for brands to optimize marketing content for key search terms, and get it out early. Be first, or be last.

8. Consumers want to be inspired online

Divorce parties. Dog birthdays. Wine Wednesdays. As party trends go, consumers are finding new and imaginative ways to celebrate literally anything on the regular. And who can blame them? Social media is brimming with weird and wonderful ideas to inspire their next main event, which is why it’s their first port of call.

53% of social media users say visual inspiration helps them decide how to plan their celebration 

From decorations, to celebration cake recipes, to party favor ideas, there are endless ways brands can inspire party organizers looking to turn heads. You could even experiment with generative AI to help consumers visualize less conventional party ideas. 

The most popular (and random) Pinterest searches include:

  • “Bollywood character theme party outfit” (+1215% year-on-year)
  • “Fairy dinner party” (+575% YoY)
  • “PowerPoint party ideas” (+185% YoY)

These huge surges in such niche search terms indicate consumer celebrations are increasingly driven by creativity and fun. It’s up to brands to tap into this by offering up new party ideas and ways to stand out – especially on social media platforms. The more visually attractive you can make marketing content, the better – think vibrant colors and good vibes that help boost brand awareness.

Want to keep this party going?

We’ve handpicked the sparkling party trends and consumer insights in this blog from “GWI x Pinterest: A new generation of celebrations” – an exclusive report co-created with the experts at Pinterest. 

For a more in-depth look at the changing party and celebration trends every content marketer needs to engage consumers in 2024, hit the link below.

Report A new generation of celebration Get your copy

Charting women’s health trends in 2024 

Gender bias is found in many places and medical research holds no exception. It took until 1990, the same year NASA launched the Hubble Space Telescope (which was decades in the planning), for the National Institutes of Health to establish their Office of Research on Women’s Health. 

Fast forward 30 years, and we’ve seen numerous decisions that have helped reshape attitudes towards women’s health, including influential policy change, but as we head towards 2024, women continue to voice mistreatment or misdiagnosis, showing there’s still a mountain to climb. 

Our consumer research data highlights persistent gender disparities within healthcare, with insights on the different ways women are taking their health into their own hands, and how brands outside of the healthcare industry can adopt a more comprehensive approach to women’s health.

The current state of play 

Before we get into the women’s health trends of 2024, let’s take a step back and look at the current state of play. We can look to the American market to give us clues on the current outlook of women’s health.

In the US, women’s concerns about their personal health have climbed 25% since Q2 2020. 

Chart showing which groups in America worry about their health

This upward curve is particularly noticeable among Black/African American and Hispanic women. These groups often face disproportionate challenges with issues such as maternity care.

1. Women are looking to female-centric health brands

The apparent gaps in women’s healthcare within mainstream services has given rise to a number of women-centric health brands that offer services covering everything from general check-ups to specific care for menopause and fertility – providing a much needed breath of fresh air to an outdated system. This highlights the important role of brands in shedding light on the unique health concerns of women and contributing to a more inclusive and equitable landscape. 

2. Women are embracing natural remedies, vitamins, and supplements to boost their overall wellbeing  

Beyond specific health concerns, women are shifting demand towards an increase in overall wellbeing. This shift lays the groundwork for a deeper exploration of how to address women’s health.

Chart showing how American women treat illness and ailments

Overall we’ve seen preferences growing for vitamins, natural medicines, and alternative treatments. The number of women in the US who say they use herbal/natural medicines to treat minor illnesses/ailments is up by 18% since the end of 2020. 

3. Women are prioritizing their gut health 

Aligning with the broader global trend, prioritizing gut health is a particular focus for women. Over 1 in 3 women in the US take supplements for digestive health, and we’ve seen a 21% increase in women taking probiotics to treat digestive problems since the end of 2020. But it’s not only certain treatments or medicines where we’ve seen growth, interest in diversified eating habits has also grown. 

As studies continue to find links between women’s health issues like PCOS and the gut microbiome, embracing these trends may also have additional benefits. In 2024, adopting a greater focus on ingredients and readily available information on the nutritional benefits of products steers brands towards the responsible education of women’s health, giving women the tools to take health matters into their own hands before they make a trip to the doctor. 

4. Consumers want practical measures for women’s health 

Examples of how women’s health is vital for the global economy signal that in 2024, brands need to not only focus on their products, but they need to make the health of their female employees a priority. 

In the next year, women’s health issues like abortion will be a key concern for voters in the run up to the Presidential election in the US. The issue has already invigorated Americans across the political spectrum, but it’s also the global impact of overturning Roe v. Wade that should draw brands attention not only towards abortion or birth control, but how the momentum to support women’s health simultaneously supports their economic power.

Chart showing what consumers would like employers to do for employees

Globally, we see that it’s not only women who are advocating for workplace policies that prioritize women’s health. 

42% of men in 10 markets would like to see employers offer paid leave for women’s health issues. 

Since July 2022, there’s been an unwavering change in consumers’ prioritizing paid leave for women’s health issues. But there have been some changes to consumers’ needs since we last asked what they would like to see employers do more to support women’s health issues. As of September 2023, education on the misconceptions of women’s health alongside employers providing access to feminine hygiene products has taken greater priority, while supporting the accurate representation of women’s health and donations to women’s health-focused charities have seen slight drops. This shows us that while accuracy is still essential, 37% want more positive representation, and there’s more demand for practical and financial support. 

Not only does this foster inclusion in the workplace, but supporting women’s specific health issues should be considered a necessity for retaining female talent. Brands can take inspiration from underwear brand Modibodi that has offered paid leave for menstrual, menopause and miscarriage since 2021. 

5. Workplace health benefits should also extend to childcare

Focusing on workplace benefits, limitations for childcare is a significant barrier for women to access healthcare and is a key issue. Employer-provided daycare services have decreased by 17% in the past two years, and just over 3 in 10 female business professionals report that their employers offer paid maternity or paternity leave. Brands need to acknowledge current shortfalls in maternity and paternity benefits by promoting gender equality in caregiving responsibilities. Workplaces can differentiate themselves by investing in daycare facilities, promoting work-life balance, offering paid parental leave and supporting the professional growth of working mothers – 49% of mothers use childcare to allow them to attend work. 

Making women’s health a priority

As we navigate the landscape of women’s health, it’s crucial to recognize the powerful movements shaping next year. The trends outlined above paint a complex picture, reflecting both progress and challenges. 

Looking forward to 2024, the global conversation around women’s health is set to intensify. Brands must stay tuned in to the evolving needs of women worldwide, ensuring their efforts foster a future where women can confidently chart their path to optimal health and wellbeing. 

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Optimizing your shopper marketing strategy with consumer insights

The best marketing in the world won’t move the needle if potential customers shy away at the last moment. One way to avoid this is shopper marketing, a group of tried and true techniques designed to make the last mile of the purchase journey so effortless that potential customers become actual customers.

In this blog we’ll unpack the fundamentals of shopper marketing (with a slight focus on FMCG), including how to optimize your shopper marketing strategy with consumer insights, transforming browsers into buyers in the process. Let’s get stuck in, starting with a quick definition.

What is shopper marketing?

As its name implies, shopper marketing is about improving the in-store and online shopping experience at (or near) the point of purchase.

Over a third of global consumers say they’ve purchased FMCG products online, with the most common being snack foods (17%), coffee (10%), and chocolate (9%).

The key idea behind shopper marketing is simple, even obvious: give shoppers what they want, and you remove any barriers to buying.

But like many “simple” and “obvious” ideas, that’s easier said than done. Effective shopper marketing means understanding customer behaviors and preferences, then turning that understanding into action using a range of methods from store layout and ambience, to social media strategy, product demos, promotions, and shop displays.

Before we go any further let’s unpack the benefits of shopper marketing a bit more.

The benefits of shopper marketing

Builds brand loyalty

Shopper marketing helps brands create a positive shopping experience which keeps customers coming back for more, helping brands build and maintain loyalty even in challenging times.

51% globally say they’d rather pay more for a brand they know. In contrast, the number who’d rather pay less for an own-brand equivalent is up 6% since Q2 2020, rising to 8% for Gen Z.

Provides a reason to buy

Shopper marketing can help position a product or brand as the obvious choice by drawing attention to a particular feature or benefit, something that’s super important in a product vertical like FMCG where many items are basically parity products.

44% of global consumers say they want brands to be authentic, the most important attribute behind reliability.

Makes it all about the audience

Above all, shopper marketing is customer-centric. It enables retailers to tailor their shopping experience so it appeals to multiple audiences, online and off.

US millennials are particularly focused on the in-store shopping experience, with the number who rate the importance of good restrooms (+16%), convenient/long opening hours (+12%), sales (+11%), and convenient locations (+9%) all growing since Q1 2021.

Shopper marketing tactics

Successful shopper marketing uses a smorgasbord of strategies to connect with consumers at the different stages of the purchase process.

What we’re talking about here is experiential retail, using interesting spaces, high levels of customer engagement, and the imaginative use of technology – all driven by consumer research – to enhance customer interactions.

Shopper marketing can also deliver immediate results. Unlike a TV ad that needs to linger in the mind of the audience to be effective, the shopper marketing tactics described below make an instant impact and can influence the behavior of the customer in a matter of seconds.

Targeted ads 

With consumers continually bombarded by ads, highly targeted ads and in-store campaigns can cut through and win their interest. Facebook and Google both support geo-targeted ads, a brilliant way to reach potential shoppers with ultra-relevant online ads while they’re either in-store or in the neighborhood.

Optimized online experiences

For online retailing more generally (beyond pure FMCG), a seamless checkout, optimized for smartphones so people can buy when they’re out and about or even while scrolling through social media, is a proven way to improve the shopping experience. Free delivery/returns for online purchases, and using chatbots to introduce customers to the site, demonstrate relevant items and help them order all help set your store apart.

45% globally say free shipping is the most important element of the online shopping experience, followed by coupons and discounts (34%), reviews from other customers (27%), and next day delivery (26%).

Live shopping online

Live shopping – essentially a shoppable Facetime call – is a specific type of optimized online experience, where consumers directly interact with sellers and buy products online from anywhere in the world. Live shopping offers convenience, comfort, a personalized experience to consumers, and the chance to boost revenues for sellers.

50% of global consumers know what live shopping is, and 29% have used it to buy online, with fashion and food the top product types.

Product demos

Demos are a great way to showcase the benefits of a product to a potential customer, building interest and trust which then – hopefully – translate into sales. They’re enjoyable sensory experiences, too. For example, in an FMCG context customers might be able to see the results a product achieves, taste something delicious, or get a VIP preview of new products.

Ambiance and environment

Music is an obvious contributor to ambience, but shopper marketers can go further and combine different sensory experiences. A shop could use both a carefully curated playlist paired with a suitable scent to attract consumers and make them feel at ease.

When it comes to FMCG, shopper marketers have less control over the in-store ambience, so for them it’s about amping up the sensory experience in other ways, whether that’s with food samples, smells or tempting visuals.

Contests, sweepstakes, and promotions

Injecting a sense of fun and urgency into the buying journey is a great way to improve the customer experience, nowhere more so than FMCG. Contests, sweepstakes, and promotions all create opportunities for customers to get something back from a brand. And the benefit works both ways, with participants far more likely to sign up for future marketing communications from the brand in question.

Events

Like contests and promotions, hosting events is a proven way to create demand and add value. A classic example is an FMCG food brand putting on an in-store demonstration of imaginative ways to use their product. Advertising these events on social media ahead of time can help to create excitement and interest.

Displays and wayfinding

It pays to make it easy for customers to find what they want, and entice them toward the products you’re promoting. At the same time, retailers need to make deals and offers impossible to miss and easy to understand, for example by placing signs, banners, and other comms around the store to attract customers’ attention or point them in a particular direction.

Personalization 

In this context personalization is about using AI and data-driven strategies to tailor the shopping experience. A good example from the UK in cosmetics is Boots’ own brand No7 virtual foundation and skincare matching tool, a high tech solution driving quick, personalized and doubt-free purchases.

Furthermore, AI algorithms can analyze customer behavior to offer personalized product recommendations, thereby increasing customer engagement and satisfaction – and sales.

Globally, Gen Z and millennials stand out for wanting personalized recommendations when shopping online. So, brands targeting younger generations should use personalized marketing strategies to get through to them. 

How to optimize your shopper marketing strategy with consumer insights

So far, so good – we’ve defined shopper marketing, outlined its benefits, and described some key tactics. Now it’s time to look at the importance of basing a shopper marketing initiative on solid consumer insights, without which any strategy will always be on shaky foundations.


1. Segment your audience to understand their behaviors and preferences

The better you understand your audience, the better you’ll be able to create a shopper marketing strategy to reach them. For example, for retailers it’s incredibly helpful to know which audiences prefer shopping online vs in store (and why), which generation is most likely to make impulse purchases, and who’s most likely to be on a budget or to shop around. Without this sort of segmentation you risk missing the mark and wasting your efforts.


2. Identify trends and key behaviors in your target audience

This is about understanding the latest areas of demand. For example, what trends do you need to be aware of that could affect how you market to customers? Or how do you promote products both online and in-store? Or how are customer needs and priorities changing, perhaps in response to the cost of living crisis?

During a period of economic uncertainty it’s likely the majority of people are cutting back on treats and socializing, but very few will cut out spending entirely, so there are still opportunities – brands and retailers just need to know where they are, and adjust their offer accordingly. And that starts with understanding trends and key audience behaviors.

32% of Gen Z and millennials globally say they’ll spend more on non-essential items in 2023 vs 20% of Gen X and baby boomers.

53% of Gen Z and millennials globally say their income will increase in 2023 vs 33% of Gen X and baby boomers.


3. Understand how consumers interact with brands 

Connecting with shoppers at the right place and at the right time means understanding how different groups discover new brands and interact with the ones they already know.

For example, a real point of difference for GWI is that we specifically ask shoppers ‘Where do you find out about new products?’. That information can transform shopper marketing strategy and media planning, showing brands where they can connect best with new shoppers using a mix of paid, earned and owned media.

Ultimately this is about creating a shopper acquisition and retention strategy tailored to key audiences based on tracking behavioral changes, understanding where people spend time online, developing winning messaging, and shaping an appropriate media strategy.

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Shopper marketing examples

As we’ve seen, shopper marketing helps brands and retailers by encouraging customers to move along the path from browsing to buying. These examples show how real FMCG brands are putting it into practice.

Benefit Cosmetics

To celebrate the launch of their POREfessional skin care range, in mid 2023 Benefit Cosmetics created an immersive pop-up in one of London’s hottest shopping districts.

The team at Benefit had discovered that many people still didn’t have the right solutions for their pores. To address this, Benefit created a classic shopper marketing solution in the form of a fully immersive experience allowing customers to consult with skincare experts, shop, and play, all in one.

The store’s design features playful nods to the classic American car wash, with bright pastel colors capturing the essence of the pore range and its packaging, and interactive displays that add an extra layer of excitement and entertainment to the shopping experience.

Heineken Silver

Fancy a beer? How about a virtual one? Heineken recently entered the metaverse with the launch of ‘Heineken Silver’ – the world’s first virtual beer.

But interesting though the idea is, Heineken’s plan was never to keep Heineken Silver exclusively online. In a classic piece of integrated shopper marketing, they created a physical campaign that blended seamlessly with the virtual, building a physical experience at various locations across Europe that was as reminiscent of the virtual launch as possible.

The result enabled Heineken to engage with Silver’s Gen Z metaverse audience in an authentic way and create a unique experience for that audience in the process.

Shopper marketing strategy FAQs

What’s the difference between brand marketing and shopper marketing?

Brand marketing increases the demand for a product or brand through incentives, support, and information. It’s about general awareness. Shopper marketing is more specific, intended to influence buying decisions at, or close to, the point of purchase.


What are some examples of shopper marketing?

Displays and in-store visual merchandizing, product demos and giveaways, supermarket car park roadshows, city center/shopping mall events, social media and digital, in-store ambience and  displays, promotions and prize draws, competitions and incentives.

Why is shopper marketing important?

Shopper marketing provides a strategic framework that helps retailers convert customer data into actionable insights that drive sales. It’s a dynamic, omnichannel approach, ranging from social media, mobile apps, and personalized email messages, to optimizing store and shelf layouts and positioning in-store displays for maximum engagement.

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Unlocking new sports audiences with short form video

Take a look at a typical “For you” page on TikTok, and the chances are you’ll see clips ranging from dance tutorials and recipes, to highlights from the big football match, movie trailers, and even “Get ready with me for a night out”.

That apparently random list shows how TikTok has become a one-stop shop for information, advice, and entertainment. Instead of using search engines or multiple social platforms, audiences are increasingly getting everything they want in one place.

Sports in particular are benefitting from this change. Instead of watching a full 90 minute football match, fans can watch 30 games condensed down to an easily digestible 3 minutes each. And if they’re still hungry, there are plenty of extra interviews, alternative camera angles, and niche mashups to satisfy even the most voracious appetite. 

Keep scrolling for short-form content takeaways powered by consumer research you can use to build long-term success.

Runtime is of the essence

Sports were hit hard by the pandemic. Months went by without live games, leaving fans at a loose end. To fill the void, many of them downloaded TikTok, and the short-form video app quickly became the latest battleground for brands keen to capture the attention of TikTok’s one billion monthly users.

When live sports came back, expectations had changed. Fans had come to rely on hyper-effective algorithms guiding them to just the right sports highlights.

It’s no wonder then that sports highlights have been the fastest-growing type of content on social media over the last year. Today, with over 1 in 5 social media users watching this kind of content, everyone from broadcasters to leagues are experimenting with short-form video.

Watching sports as a main reason for using social media is up 17% since Q4 2020 in North America

Real-time highlight creation tools powered by AI are helping here. These tools can pick out important moments in real-time, and feed them straight to a brand’s social managers, helping them win the race for fans’ attention. 

Not only are consumers saving time, they’re also saving money. Watching live sports typically requires a TV and cable/satellite subscription. And if you’re a combat sports fan, it’s not unusual to fork out close to $100 to watch your favorite fighters. With short-form, all you need is a device with an internet connection, something that very many consumers have in their pocket anyway. 

Even though highlights and other content can capture the attention of fans on short-form platforms, many of them still want to watch full games as well. So while live sports are still a big feature of streaming services, there’s a growing market for watching on social media too.

Smaller leagues and niche sports are showing events on Youtube and other platforms – either the whole thing or just snippets – hoping to build up their fanbase as well as foster community and camaraderie among viewers. “Being able to watch games with friends” is sports fans’ top wish to improve their viewing experience, with highlights and live games bringing people with shared interests together.

But not only is the short-form format making sports viewing more democratic and convenient, it’s also impacting the kinds of sports we watch.

A knockout for combat sports

Sports that aren’t exactly mainstream – we’re looking at you, competitive lumberjacking – have benefitted from showing up on the algorithms that make short-form platforms tick. But bigger sports leagues have also benefited, and none more so than combat sports like mixed martial arts (MMA), boxing, and wrestling.

Chart showing where viewers have watched sports highlights

Watching sports highlights on social media is a big reason for this. MMA and boxing make up 2 of the 3 fastest-growing fandoms in the US, while MMA organization UFC, and wrestling promotion WWE, both have more TikTok followers than the NFL or Premier League.

These organizations are always busy, posting action, interviews, and behind-the-scenes clips to keep viewers constantly engaged. And with 1 in 5 sports fans saying that behind-the-scenes footage makes the live experience more exciting, they’re giving viewers exactly what they want. 

Their short-form strategy is bringing in a whole new crop of fans too. We’ve tracked down some unexpected audiences who’ve become MMA fans in the last few years, including stay-at-home parents (+79% since 2020) and mascara wearers (+64% in the same period). And since MMA and boxing organizations mostly use a pay-per-view model for big events, more fans could mean more money.

With lots of extra eyes fixed on the ring (and indeed octagon), more brands are getting involved with combat sports. In 2022, the UFC saw a record-breaking year for partnerships, adding everything from big vodka brands to an official law firm. 

It’s not just products that make for desired partnerships; individual athletes are in demand too. Ryan Garcia, an American boxer, has millions of followers on social media, which translate into pay-per-view buys. Partnerships with athletes of this stature can be hard to nail down, but with many rising stars in the business, partnership opportunities with individual athletes are endless, no matter what the brand

The final round: long-term lessons

Millions of consumers are watching short-form video, especially since big names like Instagram and YouTube developed their own short-form offerings. And while MMA, boxing and so on have made a great start, there’s plenty of room for winners in other sports.

TV is still the home of live sports, something that’ll probably continue, but consumers are coming to expect hours of extra footage on social media, especially the punchy short-form variety. Real-time highlight creation is improving with the help of AI, enabling fans to share big moments almost as soon as they happen. 

At the same time sports are bigger than what just happened on the field of play. Fans want to see interviews and behind-the-scenes footage as well, and short-form is the perfect place for these. The almighty algorithm can bring in new viewers, and thinking outside the box can turn regular swipers into dedicated fans. 

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Bottoms up: A cocktail of alcohol consumption trends

Alcohol consumption has taken a hit: the number of global consumers saying they drink alcohol weekly has dropped in the last decade. This doesn’t mean the alcohol industry is drying up just yet, though. In Europe, more people still drink alcohol weekly than eat fast food, but there are new challenges the sector has to adapt to. 

A new wave of health-consciousness, lifestyle changes, and shifts in consumer demand means it’s harder than ever to understand the landscape. So, we’ve taken a deep dive into GWI Alcohol to find the biggest trends in the industry, and mixed them together here for you.

Recent trends in alcohol consumption

The 0% drinks wave

The percentage of Americans who drink alcohol is on the decline. Among those in their 30s, interest in beers/breweries (-13%) and cocktails/cocktail bars (-9%) has dropped since 2021. As consumers look to prioritize health and wellness, cutting drinking out of their diets is often a go-to. It’s a valid reason to go tee-total – the most popular reason for consumers to take part in Dry January is to improve their overall health, for example. But we’re seeing a larger cultural shift at play too. 

In our US data, we’ve seen a significant increase in the number of Gen Z who say they never consume alcohol. Gen Z are much more likely to say they avoid drinking to save money, avoid hangovers, and avoid getting drunk. Drinking is typically more common among other generations, with a quarter of Gen Z saying they never drink alcohol, compared to 17% of Gen X. They’re 31% more likely than average to say they’re interested in low/no alcohol. 

We can see the stark contrast when we compare Gen Z to millennials, based on what they were talking about online back in the dark ages (2013). It’s clear that drinking is less important to the youngest generation, and less character defining.

Chart showing what young people speak about online

Gen Z are 12% more likely than average to say they drink no/low alcohol spirits and wines, and they’re more likely to say they’ll never have alcohol while on a dinner date, too. This generation’s relationship with alcohol is very different to that of their parents, which could help shape future generations’ perceptions of alcohol. Non-alcoholic alternatives have recently entered the mainstream; globally, the number saying they drink non-alcoholic beer monthly has risen by 16% since 2018.

People are less willing to compromise their health to stay on trend.

This means that food and drink brands need to rethink their strategies, and the narrative they create around alcoholic products. Guinness and Heineken are two brands heavily marketing the 0.0% iterations of their beers – Gen Z rank them both in the top 5 alcohol brands they consider trendy/cool. Providing a bigger variety of beverage choices, or marketing the benefits of reducing alcohol consumption, will help connect with this growing audience looking to lower their alcohol intake.

More consumers are drinking at home

As much as we’re out of the grasp of the pandemic now, a hangover from life under lockdown has remained – staying in. This mentality shift goes hand in hand with alcohol consumption: in the US, more people drink alcohol at home regularly/often than they do when going out.

Chart showing where people drink

It’s no surprise with the current economic climate, consumers feeling the pinch would sooner swap expensive cocktails with drinks purchased at the supermarket. When asking consumers what they’d cut out of their budgets during tough times, alcohol was third on the list, ahead of clothing, beauty, and home entertainment. But to understand how often people drink, it’s worth considering why they’re drinking in the first place.

Bars and nightclubs have traditionally been the go-to places to drink for a big occasion, but more intimate gatherings are now on the rise. Research in our celebrations report found that on the whole, among consumers with a small amount of savings, 35% report celebrating less. But when they are celebrating, there’s more of an emphasis on smaller, casual get-togethers: arts and crafts parties or wellness gatherings.

And when drinks are involved, younger generations are looking to get creative. Gen Z are 22% more likely than average to say that they’re interested in cocktail making, and are more likely to say that they enjoy trying simple drinks that they can replicate at home. Inspo-led social media content can inspire an audience to blend new beverages up in a simple recipe: Pinterest users are 42% more likely to say they’re into mixology than the average drinker, and the hashtag ‘#mixology’ has over 2 billion views on TikTok.

Drinks spilling over to other countries

As globalization continues marching on, we’re consuming more of other countries’ cultures than ever before. You can find examples of this in western teens who love K-pop, bubble tea, and anime. So, what does this mean for alcohol trends?

There’s an appetite for trying new things. Helped by some effective marketing and changing demographics, Americans are getting a taste for Mexican drinks, with more saying tequila is their favorite alcoholic beverage than craft or lite beer. But beverages are traveling further than countries where a border is shared, too.

Spirits from Asia, such as Japanese sake or South Korean soju, have seen their popularity grow in the Western world. And that’s before considering Japanese exports of traditionally western beverages among younger consumers: Gen Z and millennials in the UK and US are 72% more likely than Gen X and baby boomers to say they’ve drunk Roku gin. In return, the Brits have tried their hand at traditionally Japanese alcohol too, as sake has begun cropping up as a food pairing on some of the country’s best menus.

In the UK, the number of millennial restaurant-goers who say that they’re interested in other cultures/countries has increased 9% year-on-year.

Food and beverage trends are intrinsically linked – while food pairing being a significant consideration for alcohol choice when dining out probably isn’t a surprise to many, this factor comes in 3rd for drinking at home – behind only flavor and cost. New alcohol consumption trends can be anticipated by paying a close eye to local food trends. If a cuisine is ramping up in popularity, don’t be surprised to see the country’s beverages close behind.

The craft craze isn’t slowing down

When it comes to drinking, people are looking for something a bit different. This is largely indicative of a wider trend, a sign that consumers are looking for more local options: the number of alcohol drinkers who say that they prefer to buy from local/independent retailers has increased since 2020.

One of the best examples of how the market conditions have facilitated independent drinks brands in recent years is the UK’s booming gin industry. Following the repealing of the 1751 Gin act in 2009, the gin-novation in the market has seen it rise to prominence.

While gin is the least popular alcoholic drink of the 19 beverages we track in 6 global markets, it ranks 5th in the UK.

Craft beer has been a booming industry over the last few years – the number of consumers in the UK who say they drink Brewdog, pioneers of the craft industry, has increased since last year. This is another alcohol trend birthed from the younger consumers. Not only are Gen Z alcohol drinkers 10% more likely to say that they buy from local/independent retailers, but they’re 24% more likely to be drawn to craft, small batch, or locally produced drinks when they’re choosing what to buy to drink at home. They find the look of the packaging even more appealing, which is why brightly colored IPAs and natural wines are resonating so much with younger drinkers.

In addition to bold branding, these beverages are often marketed as more sustainable, eco-friendly, or ethical. These drinks are more than just a tasty treat – they’re a sign of a consumer’s character too, signaling that these consumers are choosing to support brands which resonate with their values.

A low calorie can

While cutting alcohol out altogether is probably the healthiest approach, the top reason those who are looking to reduce their alcohol intake say they do so for health reasons. Globally, out of the 13 characteristics we track, consumers are more likely to describe themselves as health-conscious than creative, price-conscious, or social/outgoing.

To connect with this health-conscious crowd, there has been an increase in the availability of lighter, low calorie beverages such as hard seltzers. While a glass of wine may contain up to 158 calories, a can of White Claw contains just 95. And consumers in North America are taking notice; over a quarter say they’ve drunk a hard seltzer in the last month.

While talking about alcoholic beverages from a health perspective can be a bit of a tightrope walk, low calorie drinks can definitely hit the mark with younger, more active consumers. Since 2020, the number of Gen Z and millennials in the States who have consumed drinks like hard seltzers and hard kombucha has increased by 13%, and among weekly gym goers this increases to 24%.

The big alcohol trends for 2024

Whether consumers are looking to balance their diet, try something from a small brewery, another country, or even go teetotal, the current alcoholic beverage landscape has some key trends to watch out for:

Low-or-no alcohol is on the rise

As more people, particularly Gen Z cut down on their alcohol consumption, brands are racing to meet this demand with 0% iterations of their products. It’s part of an increased focus on health and wellness, but represents a wider cultural shift happening among the youngest consumers.

More are staying in instead of going out

Speaking of cultural shifts, people are opting to stay in. This is a bit of a change in where and why people are drinking, as the reasons they buy alcohol differs from when they’re out and about. Cost is a more important factor, but some are also looking to get creative and mix up new cocktails, too.

People are looking across borders for new drink choices

Just as media and food consumption trends spread around the world, so do alcoholic drinks trends. US drinkers are big on Tequila, while in the UK, Japanese soju is all the rage. More than ever, consumers are looking to switch things up, and try something new.

Smaller breweries are trendy

Independent breweries, small batch gins, and natural wine are all rising trends in alcohol consumption. Whether it be for ethical reasons, or because they just want something a bit different, consumers are looking outside of the big brands.

Health-conscious consumers want a low calorie option

There are more options out there for health-conscious consumers not looking to compromise on their diets. Hard seltzers have been a big hit with gym goers who don’t need the unnecessary calories, and with younger consumers too. Even though it can be a tough line to walk, consumers are looking to make allowances for treats in their healthy lifestyles.

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7 lifestyle and wellness trends to have on your radar in 2024

What does wellness look like to you? Maybe it’s cycling to the shops rather than driving, taking the stairs instead of an elevator, or swapping an alcoholic drink for a non-alcoholic one on a weekend.

Recent years have forced consumers to rethink their approach to health and wellness. As lifestyles have become more home-based, many consumers are taking control of their health by tracking it, becoming more conscious of their decisions when it comes to their physical and digital wellbeing. 

In 2024, we’ll see how the legacy of the pandemic and the cost of living crisis have shaped consumer behavior, news that brands across multi-billion dollar industries will be keen to know more about.

1. Consumers want food, and they want it fast

Pre-pandemic, consumers were as likely to be eating fast food as they were to go to a restaurant. But tastes have shifted – fast food is now consumers’ go-to.

Chart showing consumers monthly food choices

The growing taste for fast food links to another trend: consumers want more convenience. From 2020-2023, there’s been a 26% rise in the number of Americans saying they often eat meals on-the-go. 

For brands, this presents some interesting opportunities. They can benefit by understanding fast food eaters, and how they’re different from your average consumer.

Globally, regular fast food eaters (those that have it at least weekly) are 29% more likely to say the option to use a “buy” button on a social network would most increase their likelihood of buying a product online. They also stand out for being motivated to buy when there’s click-and-collect delivery, as well as guest check-outs, a symptom of this push for more convenience and choice.

So if you’re a food delivery brand or quick-service restaurant, how do you make the most of this? It’s about engaging your customers across multiple channels, making the in-store, online, and mobile experience seamless. When interacting with your brand, the user experience should be streamlined, like ordering online and collecting in-store, with convenience at the center.

2. Consumer health is on the decline

In 2021, Americans were dealing with the tail end of the pandemic, but consumers were fairly optimistic about their overall health. Since then, the number who say they’re in excellent health has declined by 22%, and the number who worry about their personal health frequently has risen by 17%. The US health care system has long been expensive and inefficient, health benefits and insurance are a luxury to many, and so now Americans are changing their approach to managing their health.

Since the end of 2020, we’ve seen upticks in various health conditions, with more Americans saying they’ve experienced or are currently experiencing chronic or severe pain (+38%), depression (+37%), backache (+24%), and high blood pressure (+11%).

The fact is many consumers are starting to see their health as an investment, with the catchy phrase “health is wealth” regularly used by the media, and they need tools to help them manage these issues. The self-care industry has also become a huge market, one that all kinds of brands can tap into. 

3. More consumers are being proactive about their health

In 2024 we’ll see the continued growth of a specific type of consumer – the proactive health manager. That isn’t someone who works in the health care industry, but those who actively take preventative measures to better manage their health.

Since Q3 2021, the number of Americans who actively look for lifestyle changes that could improve their health has grown 13%, the number who’ve purchased vitamins/supplements in the last month is up 15%, and the number who’ve bought health foods is up 7%.

More consumers are going on their self-care journey, one which focuses on their physical health. Vitamins and healthy foods are just a few ways they’re trying to shift the health dial in their favor, as shown in the growing demand for personalized health care. 

Health care tools that accelerated during the pandemic, like telehealth, have become a mainstay for many. Now, personalized vitamins and gut biome tests are just some examples of how health is being explored with these individual, tailor-made characteristics. 

4. Consumers are tracking data on their physical, digital, and mental health

A decade ago a step count on a phone was exciting, but then technology brands put numbers on everything. How far you’ve walked, how many sets of stairs you’ve climbed, your heart rate while walking, how this has changed over the last week, the last month, the last year? You get the idea.

Chart showing consumers who own a smartwatch

A large part of this change is the rise in smartwatch ownership. In 2015, just 12% of consumers in the UK/US owned a smartwatch or smart wristband. Today, the figure is at 37%. To give context to just how big a shift this is, the size of the growth in US ownership is roughly equivalent to the total population of Colombia, South Korea, or Spain. 

What we’re trying to get across is that they’re really popular, which is reflected in how much data consumers are tracking.

Over the last two years, we’ve seen rises in the number of Americans tracking their exercise (+12%), screentime (+21%), sleep (+13%), and spending (+16%). They’re looking to keep tabs on their physical, digital, and mental health, without neglecting their day-to-day welfare too. 

Smartwatch devices are more accessible than ever, and while high earners were the early adopters, ownership in the UK/US among low earners is around 2.5x higher than in 2015, so this is a wellness trend that’s here to stay. A whole host of brands can help empower them too, shown by the likes of Pokémon Go releasing Pokémon Sleep, an app that rewards players who sleep for longer. 

5. More consumers want food and drink with probiotics 

Of all the factors that are important to people when buying food, “probiotic” has grown the most, with sales of probiotic-containing drinks soaring

Gut health issues are pretty common, and various diet trends and numerous stressful crises have had a negative impact on our digestion. The number of Americans who say they experience nausea, vomiting, or diarrhea regularly/often is at its highest point since we started tracking it in 2020, and more take supplements for digestive health. Many people are therefore making a conscious effort to keep their gut healthy.

Plus, stomach cramp complaints are growing relatively fast among fashion-conscious groups like Balenciaga owners, regular luxury buyers, and champagne drinkers – who’ll be on the lookout for trendy solutions. 

Chart showing what is important to consumers in their food

Probiotic ingredients like yogurt, kefir, miso, and kimchi are likely to gain the attention of these audiences. 14% of US luxury clothing buyers say they drink kombucha tea, for example, which is double that of the general American population. 

Brands who advertise these ingredients and qualities are likely to draw in new customers. 

6. Restrictive diets are losing steam

Where we saw the veganism wave catch steam during the late 2010s, today the appeal seems to have lost some interest. But what’s driving this wellness trend? Well, consumers are becoming less restrictive in their diets, driving a move toward flexitarianism.

Not only are fewer Europeans engaging with diets like the keto diet, many don’t have the emotional or financial bandwidth to focus on ethical standards.

Globally, pro-environmental attitudes have started to decline as consumers are re-prioritizing their needs, and a growing sense of environmental fatigue is setting in. In Europe, the importance of sustainability when buying food has declined 10% year-on-year, while the number identifying as flexitarians has increased 13%.

For brands, there’s a potentially lucrative opportunity to target those stepping foot into, but not committing to a plant-based lifestyle. Sustainability isn’t their primary motivation, so shouting about other benefits like nutrition could help them appeal to a wider customer base. 

7. Every brand is a stakeholder when it comes to mental health

It’s no secret that a lot of us are dealing with mental health issues, and among many groups the number who say they have poor mental health has increased in the last year. There’s a lot we can learn by understanding how consumer’s mental wellness changes, something that the wellness industry alone can’t answer for. 

We can highlight some examples in the US to show how widespread these feelings are. The number of instant coffee drinkers, those interested in nights out and clubbing, VR/headset owners, and rum drinkers who say their mental health is bad or very bad, has more than doubled between Q1-Q3 2023.

When it comes to mental wellbeing it’s an area where every brand can be a stakeholder, and wellness brands in particular should look to share tips and tools on how to manage and support these issues. The likes of Ad Council, FIFA, and Gymshark show how brands are uniquely positioned to address the evolving needs of consumers and contribute to the broader conversation on mental wellbeing.

How brands can promote wellness in 2024

As a category, health and wellness covers a huge range of consumer interests and behaviors, and attitudes and priorities are constantly shifting. 

What’s clear is that many consumers are becoming more proactive when it comes to their health, making use of the data available to them to keep tabs on their physical and digital wellbeing. They’re also busy, and don’t have the emotional energy to spend on strict, fat-free diets. 

In 2024, brands will want to focus on convenience and speed, as well as making things trackable yet flexible.

Report Uncover the biggest trends for 2024 Get ahead

Luxury meets athleisure: Emerging trends in designer activewear

Luxury athleisure is the fastest growing category in fashion right now as the modern consumer continues to blend comfort and style. 

People’s lifestyles are becoming more casual, and their buying habits reflect that. Their new-found love affair with all things lycra hasn’t gone unnoticed by the wider industry, and many brands, be it luxury or mid-market, are keeping a keen eye on opportunities in the activewear space. 

But how did athleisure clothing come to be the new daily staple for consumers? What do they expect from brands, and where are they finding their inspiration from? Let’s take a dive into all things activewear, and how brands can capitalize on the athleisure boom. 

Getting ahead with the athleisure audience

With all the athleisure hype in lockdown you’d be forgiven for thinking 2020 was the break-out year for the athleisure market, but it’s actually been around since the late 70’s. Since then, athleisure has found itself in the eye of a perfect storm; rising wellness trends, a changing working environment, and a move to wardrobe casualization has drawn in more consumers who aren’t just avid sports fans. In fact, athleisure wearers are only 6% more likely to play sports than the average consumer, so don’t be fooled into thinking this is a defining factor for this audience. 

And while young consumers are certainly shaping the athleisure landscape, they aren’t the only ones in the conversation. In 5 markets, millennials (69%) and Gen Z (68%) are most likely to be donning athleisure at least a few times each week, but Gen X and baby boomers are still both key players in the market –  nearly 3 in 5 wear it weekly. 

Chart showing how athleisure wearers describe themselves

Athleisure consumers are more likely to be affluent individuals who seek out premium products and the community around them. Our data tells us that many are happy to gloss over a higher price tag if it means access to fashionable items that look good, have the quality to match, and make them feel a part of a social tribe. This is a likely reason why Lululemon has become a dominant force in the market; while their hit leggings can reach prices of $128, consumers stick around for the premium quality and community associated with the Lululemon brand. 

There are parallels to the Gorp-core trend of recent years, as consumers increasingly buy into high quality outdoor clothing despite mainly using it for city commutes. But in both audiences, there is an underlying theme; people are buying into a certain way of living, and brands should be aware that athleisure consumers are after products that offer a premium lifestyle – not just a comfortable jacket.

Consumer expectations from luxury sportswear 

As luxury consumers seek out premium athleisure apparel, it’s important for brands to get to grips with their audience’s expectations. 

First of all, athleisure consumers are less price conscious, which means value-for-money isn’t the most important factor when purchasing luxury activewear. Instead, comfort, quality, and style take priority over product cost. But, there’s some regional nuances here, as consumers in the USA, UK, France are 75% more likely to prioritize value for money over those in China and Japan. So brands need to be more price sensitive when it comes to the West. 

On the other hand, athleisure consumers in the East are 54% more likely to prioritize performance-enhancing features when purchasing luxury sportswear, so it can’t be all bark and no bite in regards to design and functionality. To really appeal to luxury audiences in the East, athletic wear will need to be both fashionable and reliable, with functional additions that can work in active, or more casual environments. 

Chart showing what athleisure buyers want

Brands speaking to millennials should know they are 23% more likely than average to buy luxury sportswear because of current trends. Higher purchasing power and an eye for what’s hot means millennials are often fast to jump on products that are making waves in the fashion scene. Jacquemus’ collaboration with Nike was one example of an athleisure collection that hit the mark with fashion-savvy customers. And while its price point matched Jacquemus’ usual luxury position, it still managed to sell out – fast. 

Gen Z stands out in different ways when it comes to deciding on luxury sportswear; athleisure wearers in this generation are 33% more likely than average to be swayed by customization options. This is a hallmark trait of Gen Z. Since we began tracking it, they have always been more likely than other generations to describe themselves as adventurous, creative, and wanting to stand out from the crowd – customization satisfies these urges. 

Brands like Nike and Adidas have both built customization into their product offering through ‘Nike by You’ and personalization initiatives. Gen Z are also thinking long term, being 22% more likely to invest in luxury sportswear if they see it has investment or resale potential later down the line. A search on Depop or Vinted can confirm this sentiment in real time, with 100’s of athleisure products listed, as consumers look to cash in on their long-lasting premium products.

How they’re keeping pace with athleisure trends

A big part of successful communication with the luxury athleisure audience means getting to know where they’re finding inspiration, and information.

For luxury athleisure consumers, fashion magazines and editorials are still a key source of style inspiration, as nearly 1 in 4 flick through the pages for the latest looks. Traditional print media does still land with the younger audiences, but if you want to land in front of Gen Z and millennial consumers successfully, you’ll need to get online. 

But fashion influencers and bloggers take center stage for them, as 28% look to online opinion leaders for updates on athleisure trends. Back in August we saw fitness/wellbeing influencers in the top 3 most followed types of people online, and that’s still the case, as fitness fans are 70% more likely than average to follow influencers or other experts online. These individuals are well positioned to communicate luxury athleisure to a wider audience. 

Chart showing where athleisure wearers look to for inspiration based on their country

Regional nuances appear in how consumers search for inspiration when it comes to athleisure wear. Eastern markets like China are quick to look for online voices, often in the form of key opinion leaders (KOL’s). 

As we touched on in this year’s social report, the multi-functional role of Xiaohongshu, or ‘Little Red Book’, plays a critical part in the discovery journey in China. Xiaohongshu is the most used platform for weekly athleisure wearers to follow trends (61%), acting as a hub for fashion inspiration and fitness motivation. Some Western brands have cemented their presence in China using the social platform, while domestic brands like Maia Active have also utilized it to gain traction with athleisure consumers in the region. 

On the flip side, Western markets stand out as they look for inspiration much closer to home. Friends, family and peers play a highly influential role for luxury athleisure consumers, so brands should consider making steps to drum up word-of-mouth here. Putting on events for the brand community and getting the conversation flowing in the wider sub-cultures is a surefast way to inspire the athleisure world. On Running, Alo Yoga, and Arc’teryx all put on a calendar of mini-events that bring like-minded people together, increasing chatter around the brands. 

Capitalizing on the athleisure boom through collaborations

Luxury brands often rely on their exclusive allure and aspirational appeal to speak to consumers, while sportswear brands have the upper hand in developing strong cult followings, building global communities that propel the business forward. 

Some of the best, and most successful instances of luxury athletic apparel has come through luxury’s rebellion away from traditional products, and merging with the ‘cool factor’ of sportswear. Nike and Adidas are stand out stars, drawing in collaborations with luxury stars like Gucci, Martine Rose, and Stella McCartney – all of which have been a driving force in blurring the line between luxury and sportswear. Luxury has also looked further afield from the main stars; Moncler tapped into Hoka’s technical footwear boom, while Loewe linked with On Running. So what’s causing all of these collabs, and why are they a good move considering current athleisure trends? 

Chart showing brands athleisure wearers would most like to see a collab with

First off, they’re meeting consumer demand. When it comes to any luxury collaborations, luxury buyers want designers to work with sportswear/activewear brands most (37%). What’s more, consumers expect brands to be reliable and innovative, and collaborative efforts that merge the technical prowess of sports brands with the creative flair of luxury design, satisfy these expectations. Thirdly, collaborative efforts between brands are like the holy grail to Gen Z. The generation is more interested than any other when it comes to fashion partnerships – so experimenting outside of a brand’s mainline is key to getting the attention of younger consumers. We’ve seen this play out with athleisure collaborations like Wales Bonner and Adidas, as her hit athletic tracksuits and Samba shoes flew off the shelves and racked up 1.1 million views through its TikTok hashtag. 

It’s hard to replicate the authenticity, technical prowess, and trust that sportswear brands have gained in the athleisure space; luxury brands are therefore better off joining forces with them over competing in a new field. But before they dive in, there’s something important to consider. Finding partnerships that retain the integrity of both brands is essential. Nike’s collaboration with Tiffany fell flat for a lot of consumers as the match up seemed forced. So for brands looking to capitalize on rising athleisure trends, knowing which partnerships will appeal to the masses is a big piece of the puzzle. 

Trends to consider before jumping the gun

Brands, both luxury and mid-market, are sure to want to get in on the athleisure action, but it’s important to approach the consumers in the right way, and know their preferences before making the first move. So here’s some key things to remember:

Athleisure isn’t just a young consumer’s game: Although some trending topics like to run away with Gen Z, for athleisure fashion, everyone’s involved. Brands would do well to consider diversifying designs, styles, and marketing that is geared towards each type of consumer. 

Millennials like to follow the trends: Those aged 27-40 are far more likely to buy luxury athleisure if it fits the current styles of ‘what’s hot’. Millennials want their activewear to blend neatly into their wardrobe, giving them the options to mix and match their everyday wear with more sporty looks. As a start, brands may want to respond to colors or styles that are bouncing around this year’s runway looks. 

Influencers have the edge in athleisure marketing: Physical fashion publications still land well with the athleisure audiences as many turn the pages for the latest looks, but fitness influencers are the holy grail for many. When it comes to markets like China or audiences like Gen Z, online opinion leaders are the go-to source of inspiration when it comes to athleisure outfits. 
There is mutual benefit in luxury sportswear collaborations: Luxury brands may struggle to convey the same authenticity and technical performance of pure bred activewear brands, but they’re in luck. Consumers are very keen to see luxury brands collaborate with sportswear labels, so finding a strong partnership that can leverage luxury and functional knowhow is a surefire way to draw in new audiences – particularly Gen Z.

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AI for marketing: How every marketer can ride the AI wave 

Whether you view new advances in technology as a threat or an opportunity, one thing’s for sure: using AI in marketing has the power to change the way we connect with consumers.

Some people are excited about it, some are ambivalent, and others are feeling the discomfort of the unknown. The proof? In the US, interest in AI has grown 36% YOY despite AI being the fastest-growing fear for Americans. 

The big questions for everyone are the same. How can you embrace the inevitable, maximize the advantages, and reap the benefits of artificial intelligence in marketing?

It can feel a little bit like whiplash trying to keep up with everything, but we have some helpful hints and practical tips to make sure you’re not left behind as this trend surges ahead at full speed.

Here’s the lowdown on what we’ll be covering: 

1. What is AI marketing?
2. The current state of play
3. Crafting an AI marketing strategy
4. Examples of AI in marketing
5. AI-powered marketing tools
6. Benefits and challenges of AI in marketing
7. Leveraging artificial intelligence in marketing
8. AI in marketing FAQs

Let’s get into it. 

What is AI marketing?

If you’re trying to wrap your head around exactly what AI in marketing is, you’re not alone. To put it simply, AI marketing is when brands use artificial intelligence as part of their marketing strategy. It can be used for content generation or streamlining processes like data collection and analysis to get precise insights on consumers. 

These insights can be used to get a deeper understanding of market trends, personalize the customer experience, and create more targeted ads without weeks of research.

The current state of play

Right now, there are a lot of different perspectives and opinions about AI, but for the most part, concern is the common denominator. Outside of China, the majority of consumers are concerned AI will be used for unethical purposes (70%) while others worry about how AI tools will impact artists and creatives (63%). 

It’s like a revolving door of hope and anxiety, trust and skepticism. Especially when you look at figures like these:

  • 71% of consumers say AI tools are developing at an alarming rate, yet 60% of consumers are excited about its development
  • 27% of consumers think AI will allow employees to save time on tasks, but 26% say AI tools will put jobs at risk
  • 44% say they use AI tools at least weekly in the workplace, while 64% most often use a search engine to find information on the internet

The truth is there’s no right or wrong way to feel about AI, it’s all about why and how you use it. 

At the moment, the most popular reasons for using AI tools are work (32% say this), learning a new language (32%), and personal organization (30%). But let’s dig deeper into how to use AI for marketing.

Crafting an AI marketing strategy 

When you zero in on all the ways AI marketing can benefit brands and agencies, it’s easy to see how it can help you stay ahead of the curve without adding more to your plate in terms of time.

Looking for inspiration? Here are 5 useful ways you can use AI for marketing:

1. Strategy and ideation 

Need support with a project? Chatbots can be great partners for brainstorming sessions when you need a little help sparking new ideas,  or different perspectives/getting discussion points to use as a springboard  

2. Audience research

Having access to AI-driven consumer insights means you’re not wasting time when the pressure is on. Because AI tools can collect, sift, and summarize much faster than humans, you can understand how your audience thinks and feels much faster. 

3. Content and SEO

A solid content and SEO strategy is your secret weapon for making sure your content gets seen by the right consumers. Tools that help improve headings, titles, meta descriptions, and keyword choices give you the power to create engaging content quickly – or optimize it once you’re done.

4. Ad targeting

Personalized ads are not only how you connect with your audience, but also increase your performance, revenue, and new customer acquisition. With the right tools, you can harness real-time data to identify different segments and their preferences, automatically target ads to the audiences most likely to convert, and boost ad performance by delivering highly relevant ads that resonate with customers.

5. Design

Save time and resources with an AI co-creator that can help cut the design process from weeks to minutes. Create the picture you’re looking for with image-to-text prompts, quickly execute different design options to choose from, and automate tasks like background removal, object recognition, and image enhancement. You can even use AI to focus eye contact in a video if your presenter is noticeably reading a teleprompter.

Examples of AI in marketing 

Still not sure where to start? Check out these examples of brands that are getting AI marketing right: 

Netflix

There are lots of streaming services to choose from but Netflix stands out for its clever use of AI to improve the customer experience. They use machine learning models to predict users’ preferences and create personalized content recommendations based on viewing history, search queries, and rating patterns. 

American Marketing Association

This community of marketing professionals used AI to create personalized email subject lines and custom-curated articles for each of their 100,000+ newsletter subscribers based on member interest data. The result? Their monthly subscriber engagement increased by 42%.

Orange France

At first glance, you may think this mobile network’s ad is just a cool highlight reel of well known men’s soccer players performing impressive goals and tricks, but there’s a catch.

It’s actually edited footage of female players scoring big.  With the help of VFX and AI deepfake technology, this ad superimposes men’s faces onto the bodies of French women’s team to put a spotlight on sexism and unconscious bias in sports. 

AI-powered marketing tools

If you’re ready to try out AI marketing for the first time or dig your heels in with more resources, here’s your toolkit to kickstart things without taking up more time. 

Check out these AI tools you can use for your next strategy:

  • ChatGPT

You can use this generative chatbot to help with content creation. It has the ability to answer questions, write code, create lists, analyze data, and more when prompted.

  • Instant charts by GWI

Instant charts allows you to seamlessly integrate OpenAI into your workflow. All you need to do is type a question into our consumer research platform. And just like that, you’ll get a chart full of insights to power up your marketing strategy and help you understand your audience. If you want to know more, book a discovery call today.

  • Grammarly

This AI assistant not only corrects writing mistakes like spelling, grammar, and punctuation, but it also reviews content for clarity and tone, engagement potential, and readability to optimize all of your copy. 

  • MarketMuse

MarketMuse uses AI-powered technology to automate your research process so you can optimize content with ease. Get useful SEO recommendations, keyword guidance, and suggestions for internal links that drive traffic and engagement.

  • Instant audience insights by GWI

With this tool on our consumer research platform, you can get a snapshot of consumer demographics, interests, and attitudes in just one click. All you have to do is create an audience or use an existing one (like Gen Z),  and you’ll get top data points based on the most popular profiling points in seconds.

The benefits and challenges of AI in marketing 

Consumers are right for their concern and their excitement. There are plenty of things that can go right but there are also some risks involved with diving into the AI revolution. As always, it’s all about balancing the pros with the cons. 

Benefits

  • Streamline your efforts and save time
    Keep up with the quick pace of consumer trends with time-saving and cost-efficient tools that can automate repetitive tasks, reduce errors, and improve decision-making.
  • Hyper-personalization
    Quickly collect and process customer data so you can understand what resonates with your audience, create customized messages or products, and tailor experiences that drive user engagement and loyalty.
  • Always available
    When your creative genius appears at 10pm, you can bounce ideas around with someone (or something) that’s always happy to help, rather than scribbling on the back of a napkin before a morning catch up. 

Challenges

  • Some consumers are worried about the safety implications 

AI touches on matters close to people’s hearts – like job security, so it’s likely worries will keep climbing. While there are ways that brands can use AI ethically, there’s still a lot of room for potential risks.

  • It requires a lot of human supervision

There’s a lot AI can do, but it can’t do anything without prompts, direction, and correction from us – the humans.  

  • Unrealistic expectations

While we all wish AI could fix all the problems and do all the things, it’s important to be realistic about its capabilities and limitations.  

Leveraging artificial intelligence for marketing

AI-powered marketing allows brands to do more in less time. Although it may be scary for some people, AI is here to stay and it’s only going to get smarter. The best way to stay ahead is to understand the challenges and opportunities so you can adjust your marketing strategy accordingly. 

With tools that improve efficiency, speed up decision-making, and act as a creative partner, AI marketing can be another way for brands to boost the performance and ROI of campaigns.  

AI in marketing FAQs

1. How is AI used in marketing and how can I use it in my business?

Artificial intelligence tools can be used to help with strategy, content ideation, SEO, audience research, ad targeting, and design.

2. What impact has machine learning made on the marketing industry?

Businesses can analyze consumer data much faster and tailor their marketing campaigns to targeted audiences. It helps to improve the effectiveness of their campaigns, increase ROI, and enhance customer experience. 

Report Uncover the biggest trends for 2024 Get ahead

The biggest consumer trends for 2024

It’s been an action-filled few months for consumers. Many have started running out of the money they banked in 2020-21, been exposed to AI chatbots for the first time, and integrated buzzy new platforms like Threads into their online routines. 

And we’ve mapped out how all this has made them feel, identifying six trends we believe will shape how they behave and what they expect from brands in the year ahead. 

Check out our Connecting the dots report for the full story, or read on for the highlights. 

Current consumer trends set to take over 2024:

  • People are excited, but wary, about generative AI – and it’s worth keeping their concerns in mind. 
  • Americans expect publishers and brands sharing news to behave responsibly, and many want corporations to take a stand on hot topics. 
  • Boomers are doing more scrolling and spending, so they should show up on your marketing strategy. 
  • Combat sports demonstrate what short clips can do for brand awareness. 
  • With veganism declining, plant-based products could do with a rebrand. 

AI excitement is rising, but so is concern

Artificial intelligence is one of the fastest-moving consumer trends right now. And as awareness spreads, attitudes are starting to take shape. 

We often see technology as a double-edged sword and these tools are no different. Many of us are fascinated with AI’s potential, but also intimidated by its explosive growth.

Chart showing percentage of Americans who are interested/concerned about AI

With AI out of its box, it’s important for businesses to know what their customers are most excited about, and what their worries are. Granular consumer insight will ultimately help them respond with sensitivity in 2024. 

In the full article, we’ve trawled through months of global research, profiling select audiences to show why brands are best off acting on a case-by-case basis.

For example, more regular cinema-goers support AI being used to create effects or as an editing tool than to write scripts or create AI versions of actors. This means film companies should use it as a helping hand, and ensure their material continues to be written and performed by humans.

Media distrust is climbing

AI’s also enhanced existing worries about misinformation, which is a theme in this year’s report. 

Partly due to the nature of social platforms and increasing political polarization in some markets, trust in the media has long been in decline. Of the 20+ news services we tracked between 2017-2020, the number of global consumers describing them as trustworthy or accurate generally fell.

Chart showing how Americans consume news

This means trust should be high up publishers’ to-do list, especially in the US, as “fake news” accusations are generally more common before an election. 

The number of Americans who don’t trust the media has grown 24% since Q2 2020.

Also, while Republicans are usually imagined as the accusers in this situation, distrust is growing quicker among Democrats and independent voters, which shows how widespread the issue is becoming.

Whether it’s by drawing attention to the fairness of their press, labeling opinion pieces more clearly, or sharing media literacy tools, companies will benefit from being seen as trustworthy and helping their readers make informed decisions.

Americans’ fear of gun violence is growing

Something else US businesses should be mulling over is their approach to the gun debate. 

Corporations have typically avoided taking a stance on politically divisive issues – fearing backlash, boycotts, or anything else that could harm the bottom line. 

But that’s starting to change. Dick’s Sporting Goods was one of the first companies to take a side by proactively getting out of the gun business in 2018. Despite an initial loss, the retailer soon recovered, and the number of Americans saying they shop there has increased by 22% since 2021. 

Not only is speaking out becoming more normalized as other companies get involved, but Americans’ attitudes are changing. In 2020, gun violence was 6th on their list of worries – behind healthcare, climate change, and racism. It’s now 1st, with concern being driven by some surprising groups like aspiring Marines and Guns & Ammo magazine fans. 

Americans worried about gun violence are 43% more likely to want brands to be socially responsible.

It seems that various audiences are becoming amenable to, and even starting to expect, corporate involvement. 

Baby boomers are doing more scrolling and shopping

Leaving the world of news and ethics behind, our next two trends center around social media – in this case, why brands should pay attention to boomers’ shifting online habits.

While Facebook is still their favorite social media platform, the number of global boomers using video-based apps is climbing. Networks are becoming more about entertainment and brand engagement, with more in this generation saying they follow influencers over time (+13% between 2020-2023). 

Chart showing baby boomers presence on social media

Representing the future of consumer behavior, Gen Z are a very in-demand group. But brands have a lot to gain by engaging with those who have money now and are actively shopping online; and baby boomers fit the bill. 

Boomers are more likely to buy new products online each week, own a credit card, and have high purchasing power than Gen Z. 

Far more boomers also say their current financial reserves would cover their basic living expenses for 6 months or more, so money isn’t the issue. 

Their relationship with marketing is an area for improvement. They’re the least likely generation to feel represented in ads and to report buying brands they’ve seen advertised. And research shows that they’re not just less visible in this space, but often misunderstood

As a general rule, the more represented people feel, the more responsive they are to advertising. This means there’s a strong business case for marketers adapting the ways they speak to older audiences in the year ahead. 

Consumers want short-form clips, and combat sports are delivering

It’s not just baby boomers who are engaging more with online social videos; sports fans are big on them too. 

In 2020, more global consumers said they mainly use social media to post about their lives than watch/follow sports. By 2023, the opposite was true, and the latter had overtaken seeing branded content and finding like-minded communities. 

We’ve also seen a big year-on-year jump in the number of Americans saying they watch sports highlights on social media (+19%). This habit saves people time and allows them to watch more flexibly, so we expect it to stick around.

Chart showing which sports fans are watching highlights

If companies are still on the fence about investing in short-form content, they only need to look at how combat sports have benefited from it to be sure.

Of 29 sports we track in GWI USA, fans of boxing, MMA, and wrestling have seen the biggest jumps in highlights engagement on social media. The upshot? MMA and boxing represent two of the three fastest-growing sports followings in the US. 

These brands have embraced short-form video, and it’s paid off.

Short clips are a magnet for new fans, and proof potential partnerships exist where you least expect them. By prioritizing them, combat sports have brought in unexpected audiences, and there’s an opportunity for others to hit the ground running too.

People aren’t so hot on veganism anymore

For our final trend, we’re dipping into the world of food. ​​In the late 2010s, veganism was turning heads. Fast-forward to today, and brands are pulling plant-based products off the shelves after disappointing sales.  

We’re not saying that plant-based food is dying; it could just do with some fresh branding. 

Over time, fewer Europeans are identifying as vegan or pescatarian – a sign many don’t want to follow diets that are too prescriptive. 

Instead, more are becoming flexitarians, with over 1 in 4 interested in reducing their meat consumption.

These plant-curious consumers are different to vegans, and need to be targeted differently. Compared to vegans, aspiring flexitarians in Europe are significantly more likely to be dieting to lose weight and to say low fat or low calorie food is important. They’re more price-conscious, and less concerned about brands being eco-friendly or socially responsible. 

The vegan slice of the pie is small and companies that broaden their target audience will dish up a greater return. Going forward, they’re better off throwing more light on nutrition and less on sustainability.

Staying ahead of consumer preferences

The early 2020s can be described as a lot of things, but predictable isn’t one of them. And we expect the next 12 months to unleash a new wave of opportunities and challenges for brands. 

Detailed, actionable insights are one of the surest ways to adapt, and Connecting the dots is your data-backed secret to staying ahead of consumers in 2024.

Report Uncover the biggest trends for 2024 Get ahead

Market sizing with GWI: Your ultimate guide

Figuring out new markets, understanding new audiences in new countries, and stress testing whether a new product idea has potential to succeed can be a tricky business. And you can’t do any of it without trustworthy consumer research data to back up your next move. So where to start?

Calculating market size is pure gold for brands looking to expand their global reach, take that next leap of growth, or switch up what they’re doing in their current space. 

What is market sizing?

Market sizing is exactly what it sounds like: sizing up the potential of a particular market. Looking at the number of people who might buy your product or service, and the total revenue those sales could generate. 

How to measure market size

To calculate market size you need data on the number of potential customers, or transactions you could achieve each year. If you’re selling toothbrushes, you can say pretty much everyone in the world needs one. But what if you’re selling a fitness watch? Or a low-alcohol spirit?

This is the part where you need to stop guessing, and start knowing by diving into the data. 

First, you need to figure out your target audience – get a picture of who they are, what they like, and where they hang out. 

Then, you need to figure out how many potential customers there are in the market you’re looking to target. Using GWI you can create an audience and instantly see how many people it represents in the real world, building reliable numbers into your planning.

Market sizing methods

There are two main approaches to calculating market sizing: top-down (focusing on the supply side) and bottom-up (focusing on the demand side).

Bottom up market sizing

Calculating your market size from the bottom up means looking at realistic demand. You start with your product, your pricing, and the average number of units you can expect customers to buy over a set period of time if you scale slowly. Using those real numbers, you can then figure out what your company can realistically achieve in sales numbers.

Say for example, you wanted to understand the potential market size for launching your chocolate brand in France. Using the bottom-up method, you would need to uncover data on:

  1. The average cost of chocolates in France
  2. How many chocolates the average consumer buys a year

This would give you an indication of how much the average chocolate-loving consumer in France spends on chocolates each year. 

Next you need to understand how many consumers your brand can expect to reach in France. (This will largely depend on your marketing activation plans and who you’re planning to target). By multiplying these two together you will get your market size. 

Bottom-up market sizing is generally more accurate, ideal for new markets, and gives a great financial picture of potential profit.

Top down market sizing

Adopting a top-down approach is a useful way to get a quick overview of the market but the results are largely inaccurate. This method involves looking at the size of the market for your product or service, then using simple arithmetic to see how much that market could be worth to you. 

Let’s use the same example. With a top down approach, you would simply multiply the total number of consumers in France who buy chocolate by the likely average size of sale. This would be your total addressable market (TAM), looking at the market as a whole, instead of the portion of the market you’re likely to penetrate. 

Clearly that ignores competition for your product and a host of possible objections; not every chocolate fan will want your product, and even those who do won’t necessarily spend the average amount. In short, a top-down approach that focuses on supply will almost certainly lead to wildly optimistic figures.

Top down vs bottom up market sizing

While top-down is quick and simple, it’s also inaccurate, very generic and can lead to false perceptions. 

Particularly in cases where you’re looking to enter a new market, or disrupt the status quo with a new product, bottom up is the only way to go.

Top-down gives you an instant snapshot, bottom-up gives you the details for a more commercially robust decision. But what about if you can get the snapshot instantly but also the detail at the same speed? That’s where GWI comes in, instant insights at breadth and depth globally.

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Quickfire definitions round:

Defining your market and audience

Figuring out your potential market and forecasting possible future profits is key for any brand, and it takes accurate calculations rooted in data you can rely on. 

Total addressable market

The total addressable market (TAM) is the total available market and helps your brand understand how much revenue you could make if you sold to every single customer in the market. 

You can calculate this by multiplying the number of customers in a market with the annual value of each customer.

Serviceable available market

The serviceable available market (SAM) is the target addressable market serviced by your brand.

You can calculate this by multiplying the target segment of the TAM with the annual value of each customer.

Serviceable obtainable market

The serviceable obtainable market (SOM) is the percentage of the SAM your brand can actually grab. 

You can calculate this by multiplying last year’s market share with this year’s SAM.

Market penetration 

Market penetration is how much your brand’s product is actually being used by customers compared to the total potential market. 

You can calculate this by dividing the number of customers you have by the target market size. 

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Why you should calculate market size with GWI

When it comes to calculating market size and making big business decisions on new markets and products, you need data you trust. We run the world’s largest study on the online consumer. Brands like Spotify, Microsoft, LinkedIn, Snapchat, and a whole heap of others rely on GWI, so when it comes to market sizing, you’re in good hands.

  • Market size is a moving target. Spotting early consumer trends to plug into forecast models is something that consumer insights HAS to be part of, and it’s something we’re kind of pros at. 
  • With market sizing, it’s really important to have historic and trending data.  Being able to zoom out and see changes, but also zero in on fluctuations by quarter is vital for brands big and small.
  • Topline market size is one thing – but GWI can actually help you define how much money you can make in the market with data on purchase intent, willingness to pay, and spending behaviors. Consumer Insights can be overlaid with your own data (EPOS, Sales, Shipment numbers etc) to help predict market direction and future growth.
  • GWI’s segmentation functionality is a gamechanger for your brand. By using either Core or Custom to create your segments, you can size up your target audiences by market for each segment on a global scale. 
  • You can also create new (or recreate existing) segmentations, and use these specific audiences to plug into your advertising to ensure you’re reaching the right people  
  • If you need to get granular or want to dig deeper in a specific area, you can recontact specific audiences in the platform and ask additional questions, or further segment through custom. 

How to calculate market size and identify expansion opportunities with GWI

A step by step guide to understanding audience and market size

Say you’re a whiskey brand looking to check what market is the best bet for your brand to expand into. Here’s how simple it can be with GWI. 

  1. Create an audience.

The first step is building your audience. Here you should really be looking at product purchasers, those who’ve either recently or are planning to purchase a product, or those who engage with a behavior regularly – for example those who drink alcohol.

When you define your audience, you can open the audience size question and apply the audience here. This will give you the total audience size globally, which is 115,125 million whiskey drinkers (correct as of November 2023). 

2. Begin building your chart 

So now you want to see which country has the highest percentage of whiskey drinkers. Head to charts, apply your saved audience of whiskey drinkers, go to “add attribute” and select “audience size”. 

Then go to “Segment by” and select “By world region”. Make sure you click “On” where it asks you whether you want to segment your base audience. 

3. Refine by region 

Here you can select segment your base audience and look at the data point percentage to see which country has the highest amount of whiskey drinkers – here we can see that it’s Latin America with 41%.

4. Drill down by country 

Latin America is a pretty broad region, so it’s time to get specific. Here, you need to remove the global region segment and change the location to Latin America. Now segment by country.

Now we can see the percentage of whiskey drinkers in each country – and, just like that, the best market to expand into with your whiskey brand. 

5. Dive into your new audience 

Now you’ve got your audience, you can begin to dig deeper into their consumption habits, brand engagement and attitudes, and marketing touchpoints to start building out your strategy. 

Utilizing global trending data to predict market direction and purchase intention

Let’s say you’re a successful wellbeing company with a range of gut health products. You’ve got a line of digestive health supplements that are doing incredibly well in the UK, but you’re ready for transatlantic growth. You’ve seen a number of US influencers promote health supplements, but you want some hardcore data to back up your launch. 

When taking a look at this data, we can see that the percentage of Americans who say they take health supplements has gone from 12% in Q2 2020, to 16% in Q2 2023. That’s a pretty good case for your brand. 

Chart showing percentage of Americans who take health supplements

30% increase (from Q2 2020 to Q2 2023)

In fact, the gut health market seems so strong, you’re considering trialing a line of kombucha in the US. So you dig into the data. 

Chart showing percentage of Americans who drink kombucha

If you were to compare the Q4 2022 to Q1 2023, you might think there’s a growing trend at play. But when you zoom out and see historical trending data, you can tell it might not be the right time. In fact, those drinking kombucha have been fluctuating since Q2 2020, but you wouldn’t have discovered the volatility without viewing interest on a historical timeline. 

GWI in action: How Blizzard Entertainment drove growth across regions

Blizzard Entertainment is a leading entertainment software developer and one of the most popular and well-respected makers of computer games. 

Commercialization is at the very top of their agenda, based largely on creating effective partnerships. To drive this, the brand needs to craft compelling, data-rich narratives that show how Blizzard and its esports audience are worthy of investment.

When an opportunity arose with a leading U.S.-based snack brand, Blizzard’s sales team needed to prove their esports audience had an interest in buying the snack.

To do that they needed a story that stood out and was supported by hard data. The difficulty was their existing understanding was missing the vital global view.

Blizzard set to work leveraging GWI data to show how esports fans across key markets really felt about the snack brand in question.

As Alan Lan, Strategy & Analytics Manager for AB Esports at Blizzard, puts it, “The data on purchase intent and consideration was especially valuable. It proved we weren’t making assumptions and that our recommendations were based on fact.” 

Using GWI data, Blizzard were able to say exactly how many of their esport audience used the snack in each category, along with how this compared to their competitors and the overall market size.

The result showed the true market potential of the partnership, offering quantifiable proof to justify long-term investment.

As a result the snack brand signed a sponsorship deal for Blizzard’s prominent Overwatch League, followed by a multi-year partnership that opens the door to even more future growth.

The case for market sizing 

Market sizing helps new and expanding businesses to: 

  • Get a broad understanding of their audience and market trends based on up-to-the-minute data 
  • Assess the demand for a product or service, both in general and in light of new trends events
  • Understand audiences in detail, so brands know exactly who to target, which channels to use, and who to ignore
  • Use a data source that provides instant, authoritative answers on audience numbers, both globally and in specific markets

Market Sizing FAQs 

1. What does market size mean?

Market size is the total number of potential customers in a market.

2. What is the difference between market size and market share?

Market share is how much of the market is held by a single brand, it’s different to market size as it’s based on the actual figures rather than potential ones.

3. How do you find your total addressable market?

You can find your total addressable market by multiplying the number of customers in your potential market with the annual value of each customer.

Fancy a look around? Book your demo

The top Black Friday trends in 2023

As November rolls around, the Black Friday and Cyber Monday buzz begins to build. For many, it’s the opportunity to snap up a great deal on coveted items. For the organized among us, it’s time to get a headstart on holiday shopping. 

And even with the cost of living crisis still impacting many markets, it’s not all bad news for brands – our data shows many consumers are still planning on spending big come November 24th as they seek out the best Black Friday deals. 

So what can brands expect from Black Friday in 2023, and how can they use it to drive success across marketing, product, and business strategies? Let’s delve into the key Black Friday trends and retail statistics you need to know. 

Top black Friday trends in 2023 to check out: 

  1. Younger audiences are feeling spendier – Brands should tailor their Black Friday ad messaging to engage with younger shoppers. Social media campaigns and being influencer-driven are likely to capture their attention. 
  2. Embrace the “lipstick effect” – Consumers are shifting towards affordable indulgences this Black Friday season, so messaging around mood-boosting treats at a reduced price is likely to hit home. 
  3. Online sales will be big, but optimizing omnichannel shopping is key – Ensure a seamless shopping experience wherever and however consumers choose to shop. Consumers have diverse preferences and meeting their expectations across all channels is important. 
  4. Promote leisure and homeware gifts – Leisure and home furnishings will be top gift choices this season, and brands should emphasize the value and quality of these items, as shoppers will be looking for ways to make their money go further. 
  5. Craft sensitive and transparent messaging – It’s been a rough few years and the cost of living crisis has hit many consumers hard. Brands that are transparent in their messaging and prioritize value-driven communication with consumers are likely to inspire their loyalty. 

Now let’s dig a little deeper into each of these Black Friday trends to understand the consumer behavior driving them. 

1. For younger consumers, Black Friday deals are where it’s at

First off, in 11 markets Gen Z stand out for planning to buy all, most, or some of their winter holiday presents during Black Friday sales, while Gen X and baby boomers are more inclined to skip the event. For brands looking to increase discoverability and retail sales with younger generations, social media is the place to be as Gen Z rely less on search engines when looking for new products.

Chart showing which generations will be spending this Black Friday

Gen Z are also the generation most likely to be planning on spending more this year than they did in 2022 – almost half say this, with millennials not far behind. Despite their lower income, this makes some sense in context; with two-thirds of Gen Z living with their parents, they’re optimistic about their finances, and more confident about spending. No wonder the Black Friday sale is so appealing.

There’ll always be consumers who don’t initially plan to snap up deals on Black Friday, but end up being tempted by discounts as the event draws near. We know that different generations impulse buy for different reasons, and younger consumers’ standout reasons typically revolve around social media (like using a “buy” button), or getting recommendations from influencers and celebrities. Brands should implement these learnings into their Black Friday campaign strategy if they want to win big with these consumers.

2. Play into the “lipstick effect”

The ongoing cost of living crisis is still impacting how people shop, but we’ve known since January that consumers still expect to spend more on occasions like the winter holidays. This could be because consumers expect higher prices this year, but it also serves as a reminder that consumers may not behave in the way brands expect. 

Times of hardship also dictate what people buy. Looking at Black Friday trends in 2023, fewer consumers in the UK, US, and Canada plan to make luxury purchases than they did last year, but are looking to splurge on personal care items. This behavior aligns with the “lipstick effect”, the idea that during times of economic instability, consumers cut back on higher-priced luxury items in favor of smaller indulgent treats. Just the kind of thing you can snap up in online sales.

That’s the case in 11 markets too; fashion and personal care items are top-of-mind, while luxury items are much less of a priority. 

Chart showing top planned purchases for 2023

Shoppers may feel they can’t afford or justify luxury purchases right now, but are still tempted by affordable indulgences to cheer themselves up. Even more so if these carry Black Friday discounts.

Brands should try to resonate with Black Friday shoppers who may be cutting back on luxury purchases, but are still seeking small, mood-boosting treats at a reduced price. 

3. It’s not all about online sales, physical stores remain relevant

Almost 1 in 5 consumers in the UK, US, and Canada plan to do their Black Friday shopping exclusively online, marking an 8% increase since last year. But it’s not all bad news for the high street; many headed back to stores last year, and almost a third say they’ll do an equal mix of in-store and online shopping this year. 

It may come as a surprise, but Gen Z are the generation most likely to shop in-store on Black Friday this year, with 40% planning to shop mostly or exclusively in-person. 

For online sale shoppers, free delivery is huge, and we get an even clearer view of this in the US where free shipping is the top priority among over 8 in 10 online shoppers. It’ll be a busy time of year for returns and deliveries, so online shoppers want this experience to be as smooth as possible. Every retailer needs to manage both ends of the purchase process effectively, leaning on other delivery services where they can. 

In the US, consumers who shop in-store expect an experience that’s as smooth and seamless as it would be online, so ensuring product availability and maintaining clean and organized stores over Black Friday weekend is essential. With rising covid cases and flu season underway in many markets, stores should also consider people’s safety, and take steps to help them feel comfortable.

A bit of festive cheer may bring baby boomers into stores – in the US they’re 59% more likely than the average consumer to enjoy listening to holiday season music, so businesses who can create festive in-store experiences may have a higher chance of attracting these consumers and boosting holiday shopping retail sales.

It’s key for brands to remember there’ll always be consumers who prefer online shopping, while others will prefer more traditional shopping methods. That’s why nailing the omnichannel experience is crucial. 

4. Leisure and homeware products are the top planned gifts this year

People will buy things for many reasons this holiday shopping season, but what are they buying for others?

Consumers who plan to only shop for themselves this Black Friday stand out for having their eyes on new tech, whether it’s a new smartphone or a smart device. They’re also tempted by a luxury purchase for themselves; a recurrent sign that, even in times of hardship, consumers aren’t completely writing off big-ticket items.

Consumers who plan to only buy gifts, on the other hand, lean more toward home furnishings and leisure or entertainment products.

Chart showing planned self purchases and gift purchases for 2023

The world’s been a stressful place over the last few years, and the holiday season can only make matters worse for those who are really struggling. In response, gift-givers are likely eyeing up products to help their loved ones unwind and de-stress. 

With many stretching their budgets this year, home furnishings can be a cost-effective present that lasts for an extended period, making them valuable for both giver and recipient. Brands should embrace this type of messaging for more targeted advertising, by emphasizing how shoppers can push their money further. 

Black Friday ad messages around quality are also important. Cost is undoubtedly a factor but not every business can afford to slash their prices, so it’s important not to underestimate the significance of quality. In the US, quality is the top factor when shopping for essential household products, fit and comfort are key factors for clothing shoppers, and skincare enthusiasts say keeping skin moisturized is their top priority.

So how do you nail your Black Friday marketing? Whether you’re a small business or a big retailer, it’s all about finding ways to give consumers more value for their money, and brands who emphasize these qualities won’t find themselves in a race to the bottom. 

5. Consumers expect transparent messaging this holiday season

Over 3 in 5 planning to celebrate the holidays say the rising consumer prices will have a big impact on their spending during the winter holidays this year. For brands, it’s not so much the fact this is happening, but more how they communicate it to their customers. 

In the UK last year, popular retailers John Lewis, Tesco, and Lidl paired back their Christmas adverts and focused more on themes of sentimentality and kindness. These themes are still important this year. 

In terms of messaging, most consumers expect ads to be informative by providing product information, but they’re also calling for transparency from brands. In the unsettled times we live in, some prices will go up, and brands should be upfront about that. Consumers don’t want any embellishment; they want a concise, value-driven story to help them understand why.

Companies need to give customers time to process this news and open up a dialogue; around 6 in 10 people want to be notified of a price increase at least one month before it happens.

The lesson here is that while cost is important, sensitive communication and discussing quality and value matter more to consumers. 

Your 2023 commerce report Check it out

Talk data to me, Nextdoor: digital advertising, AI, and leveraging audience insights

In this series, Talk data to me, we chat with leaders from the world’s biggest brands and agencies about how they’re using insights to drive their business strategies.

We caught up with Guo Jie Chin, Head of Customer Insights & Analytics at the neighborhood network, Nextdoor, to get his thoughts on social commerce, behavioral targeting, and how the company is using AI to take Nextdoor to the next level. 

Tell us a bit about your role.

My role is to not only help our customers understand the potential of Nextdoor, but also quantify the performance of their ad campaigns, providing concrete evidence that Nextdoor truly creates value for our advertisers.

What’s keeping you busy at the moment?

My main focus right now is keeping our insights hub fresh with the latest trends and data to help inform our advertisers on their brand strategy. From holiday shopping behaviors to vital health and wellness insights, our hub is meant to empower brands and agencies to make informed data-driven decisions. 

Talk to me about an example of data-led creativity that you loved.

Early on during the pandemic, we started digging into home moving trends on our platform. For context, if a customer updates their address, they can see locally-relevant content on Nextdoor. 

We got a pretty good idea of where neighbors were moving to, and their actions on Nextdoor before and after their move. We realized just how critical Nextdoor could be in helping people settle into their new neighborhoods, which inspired us to develop the neighborhood spot for new movers. 

The New Mover Spot is a one-stop-shop for all important tips and resources as members settle into their new homes. It provides support for moving neighbors, but it’s also an opportunity for brands to reach neighbors who are going through a transitional moment. 

How does data inform your business strategy? And how does it give you a competitive edge?

Neighbors engage on Nextdoor via posts and comments, as well as searches for relevant content. Analyzing this information allows us to understand the types of things neighbors are discussing and searching for. 

The largest share of posts we see across the country are about neighbors seeking recommendations for local businesses. The industry verticals that these posts are about are a strong signal of the kinds of products and services neighbors are coming onto Nextdoor to discover. 

We’ve recently aligned our sales team to focus on these areas to better capitalize on this opportunity.

If you had a magic wand to change anything about your use of data, what would you change – and why?

I’d create an AI assistant to translate key statistics into sentences that are easier for all business stakeholders to interpret. Statistics are so often wilfully misinterpreted, but I’ve found that phrasing something in a clear and succinct sentence can go a long way in getting rid of any confusion.

What will be the biggest opportunity in your sector in the coming years?

The use of AI, for sure. We’re already using AI as an integral part of some of our product experiences. We’re currently using generative AI to drive engaging and kind conversations in the neighborhood and we also have a generative AI “Assistant” to help local businesses grow. We’re excited to continue exploring the heaps of possibilities for generative AI to enhance the neighborhood experience and fuel business growth.

What will be the biggest threat in your sector in the coming years?

The biggest challenge that I see is the demand for more rigorous performance measurement. The digital ads industry has grown at a breakneck speed over the last two decades, largely because online audiences are so much easier to target if you have the right tools, and performance data is so much easier to get a hold of. 

Somewhere along the way, correlation has been interpreted as causation. And in some cases, digital channels have probably gotten more credit than they deserve. 

As digital marketers become more sophisticated, they’ll continue to push for more rigorous performance measurement. 

Under closer scrutiny, many of them may find that a huge chunk of their digital ad spend is not as effective as it once seemed. 

What’s your take on the cookieless future?

The gradual phasing out of third-party cookies will increase the importance of having high quality first-party data for behavioral targeting. 

Publishers without rich first-party data may be forced to focus more on running ads that are contextually relevant to consumer behavior. Going against popular opinion, I believe this will help drive more effective ads. I know I personally would rather see an ad related to the content I’m looking for than to be followed around the internet with ads for products that I’ve just bought.

From the advertiser’s perspective, on-demand consumer research – like GWI – will become more critical than ever in helping brands to understand their consumers better and refine their advertising.

What top trend are you seeing emerge in your wider industry?

At the risk of saying something obvious, the emergence of social commerce is definitely something worth keeping an eye on. The rise of social commerce platforms like Xiaohongshu in China might be an indicator of what’s to come for the rest of the world. In the US, Gen Z is more likely to find out about new brands and products from social media than search engines. 

Social commerce is the logical next step in the evolution of how consumers make purchases. 

It’s going to become a lot more common to drive awareness, consideration, and conversion all on the same platform.

ReportThe ultimate social media trends reportDiscover the trends

Big (and small) gaming trends to play with in 2024

It’s been an incredibly exciting year for gaming. Nintendo Switch players finally got their hands on the long-awaited follow-up to Breath of the Wild, Bethesda released their first new intellectual property in 25 years with Starfield, and Dungeons & Dragons fans set off exploring Baldur’s Gate 3. Plus, there’s still plenty of releases to come before the holidays, too.

We’ve fired up our global Gaming data set – the closest thing you’ll get to real-life cheat codes – on a quest to track the year’s biggest gaming trends and explore them in more detail. It’s not quite infinite health, but it’s a power-up you don’t want to be without.

Before we get started, let’s get a few smaller trends out of the way.

Board games

Board games are having a moment. They’re immensely popular on TikTok, with the category amassing over 134m views at the time of writing, while the number interested in them grew 13% between Q4 2022 and Q2 2023. And their online counterparts are faring even stronger. Among gamers in 15 markets, the online board game genre has grown 29% since Q4 2020.

Local multiplayer

While split screen or co-op mode is a fairly rare sight today, our data suggests gamers are turning back to the old ways. Not only is the number of gamers who play offline with friends and family steadily rising, but our Kids data set shows a 15% increase in the number of 8-15-year-olds playing video games with friends in person over the past 2 years. 

Nostalgia and remasters

Remakes and remasters are nothing new. Among consumers in 12 markets who feel nostalgic about media, over 1 in 3 said video games trigger this. It’s not just about updating games for a newer audience. Sony, Microsoft, and Nintendo all offer paid-subscription services for gamers to access older titles as they were. Not only does it help keep old franchises alive, but it tests the waters for what gamers are looking for in newer titles too.

Now let’s turn our attention to some of the bigger trends we’re seeing in gaming.

The 5 gaming trends you need to know in 2024

  1. The console crown
  2. UGC and the impact of AI
  3. All-you-can-play
  4. The tipping point of VR
  5. The state of esports

1. The console crown

It’s been three years since Sony and Microsoft kicked off the ninth generation with the PlayStation 5 and Xbox Series X/S, respectively. As of Q2 2023, it’s still too early to call a winner, but the PS5 holds a slim lead with 27% of console gamers in possession of one vs. 22% for the Series X/S. 

The real winner, however, is the Nintendo Switch (31%) which isn’t necessarily surprising. Being an eighth-generation console, it’s been around longer than the competition, and was gamers’ go-to in the pandemic. It was the device so nice that some 6 million households bought it twice.

But what makes the Switch so enticing is its lineup of exclusive franchises like Mario, Zelda, and Pokémon, to name a few. Sony and Microsoft have their fair share of exclusives too but, some may argue, they’re not nearly as iconic as the names in Nintendo’s wheelhouse.

Because of that, gamers like to play around. Just 13% of global console gamers stick to one brand, putting the second console slot up for grabs.

Chart showing which console gamers have by percentage

Instead of looking at ownership outright, our data lets us see which console has the most reach which is good to know if you’re exploring partnerships with specific brands.

Not only is the Switch the most popular console, but it’s the most popular second console too, while the Series X/S is the least likely to share space on the entertainment unit. The PS5 is popular with all audiences, but it also has the most loyal following as gamers using only one console are significantly more likely to play a PS5 than any other brand.

It’s important to remember how young these devices are, and a lot is likely to change down the line. The Switch offers brands significant reach, but could be nearing the end of its lifespan. Any follow-up console has big shoes to fill, as well as competition from Sony and Microsoft to take into account. 

2. UGC and the impact of AI

You only need to take one look at the games kids are playing to see the popularity of user-generated content (UGC). It’s a fundamental part of the experience for games like Roblox, Fortnite, and Minecraft – all three of which sit comfortably among the most popular games for kids aged 8-15.

Plenty of games offer their players ways to get creative, whether that’s Halo’s ‘Forge Mode’, the stage builder in Super Smash Bros., or the map editor in Age of Empires. For games like LittleBigPlanet or Dreams, building and sharing player-made levels isn’t just encouraged, but necessary for the games to function. 

As these tools become more commonplace, expect more and more games to lean into this – especially with the progress being made in AI.

User-generated content and AI are a match made in heaven – to an extent. Of course, there are important discussions to be had about how developers and brands can use AI ethically without impacting jobs – not to mention the quality of, and reaction to, a game made entirely using AI. Used correctly, however, AI could make in-game content creation (such as mods) more accessible for all.

Some eager modders have put it to work already, implementing ChatGPT into the immensely popular role-playing game (RPG) title, Skyrim. 

As AI tools improve, more would-be creators can dip their toes into content creation. Removing some of the technical know-how, or more mundane tasks from the process could even inspire younger audiences to embark on careers in gaming.  

For the most part, this means more partnerships for brands. Since content creators already have a significant following on social media platforms like  TikTok, it’s only going to get easier to find the right people, and help make more authentic partnerships, too.

3. All-you-can-play

Subscription models in media are seemingly inevitable. It happened to TV and music, so it’s no surprise that gaming is following suit.

Gaming subscription services are commonplace today. Switch players use the Nintendo Switch Online service, PlayStation users have PlayStation Plus (PS+), and Xbox fans get Xbox Live.

Then there are third-party services too, like the Ubisoft Store or the Epic Games Store. There’s a lot to choose from, but they all effectively allow gamers to access online multiplayer, download games, or enhance their experience with exclusive content for a monthly fee.

Regardless of which one gamers choose, this is quickly becoming the future of gaming. The number of gamers who use any of the services we track has grown 34% since Q4 2020.

Chart showing percentage of gamers who say they use an additional service

At the same time, more gaming activities are moving online. Worldwide, gamers are now more likely to have purchased a video game from an online store than a physical copy in the last month (10% vs. 8%) while console manufacturers appear to be slowly phasing out the disc drive entirely.

The success of 2020’s Fall Guys is a solid reminder of how subscription gaming can benefit brands. Free-to-play titles have incredible reach which enables them to go viral very quickly, offering brands lucrative in-game advertising opportunities in turn.

4. A tipping point for VR

Like an episode of Black Mirror, it’s really not too hard to imagine a future where gaming works via a chip in the head. 

But first VR really needs to get off the ground. As of Q2 2023, only 8% of gamers in 15 markets use these devices to play games, a figure that’s remained mostly unchanged since we began tracking it in Q4 2020.

To be clear, the technology has a lot of potential in gaming. A look at our Consumer Tech data set reveals that, among consumers who own a VR device, 60 % say gaming is the main reason they use it.

Why 2024 could be a groundbreaking year for the technology, then, is because of Apple’s upcoming Vision Pro.

Expected to be more expensive than any VR device on the market, the Vision Pro is a high-end device for early adopters to show off their status. Our data backs this up as VR owners are typically high earners and 89% more likely to buy the premium version of products. 

It’s still a gamble, but just as the tech giant did with the smartphone, Apple could change how people perceive VR altogether.

5. The state of esports

Esports had a moment in 2021 when interest and weekly viewership peaked in 15 markets. Without the help of lockdowns, however, it’s since fallen into a steady decline

Chart showing games actions and interest in esports

That shouldn’t overshadow some of the important victories here though. Nearly half of gamers still tune into esports every week – more than the number of sports fans who tune into the Premier League. In short, esports have massive reach, and brands have a part to play in growing them.

There’s a huge opportunity for brands here. While esports audiences are relatively niche, they’re an incredibly loyal bunch. Esports fans are actually 42% more likely than the average gamer to buy products to access the community around them.

For the most part, this means getting into sponsorships. It’s something viewers are generally onboard with. In fact, 38% even say it’s okay for brands that aren’t related to esports to get involved, while 45% say sponsorship is integral to esports’ success. Not all traditional sports teams necessarily have relevant sponsorships – so esports is no different.

Leveling up your campaign

The future of gaming leaves a lot to be excited about. AI is catching on, a VR revolution could be on the cards, and new releases are always just around the corner.
Just remember, gamers are a vast audience. It’s important for brands to recognize this, and make use of data-led storytelling and strategies to better identify and understand them. If it’s done right, brands will have a better chance of grabbing hold of the vast opportunities in this space.

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The biggest COVID-19 trends that are here to stay

On May 5th 2023, the World Health Organization officially declared the end of Covid-19 as a global health emergency. This closed a chapter that began in January 2020, and is probably the closest you can get to a date that signifies when the Covid pandemic, at least as a daily concern for most people, ended.

Now, we can get a sense of whether things have gone “back to normal” by examining pandemic trends up close. Across transport, office working, ecommerce, media consumption, and consumer attitudes, how much does the world look like what it did before the pandemic? And what trends are here to stay post-Covid?

Have a look below to see our roundup of the most important post-Covid consumer trends. 

Zooming in on pandemic trends among consumers

A common refrain of the early stages of the pandemic was that Covid would change everything. And while many things have changed, many things haven’t. One of the biggest lessons of the pandemic should be that consumer values are generally stable, even in the aftermath of a crisis. They can shift during the crisis in response to new threats, but what follows afterward is usually a reversion to the mean, and not a continued trend.

There are some possible exceptions though. An Australian study has suggested that the pandemic and lockdowns increased appetite for security, and reduced both openness to change and the drive to help others. These in turn have been associated with changes in value importance on topics like immigration – a trend we’re seeing emerge in our own research.

Concern about the virus is down, but so is consumer confidence

Where we’ve seen the most pronounced attitudinal changes – in fact, the most volatile data points in our research full stop – is in relation to external factors, like the environment and personal finances.

A big lesson of the pandemic is that, for the average person, uncertainty is the worst thing. The unknown makes people feel more uneasy. Concern about Covid reached a peak in March/April 2020 and then dropped throughout. In the UK for example, concern about the virus was lower during what turned out to be a deadlier winter wave. 

We’re still not moving around as much 

The definition of a lockdown is restriction of movement. So naturally, some of the biggest behavioral changes came in taking public transport, which is still some way behind 2019 figures. Alongside that, office attendance is still yet to return to where it was.

Reduced movement also impacts vacations, and this is something else that is far behind pre-pandemic levels. What’s perhaps even more interesting here is that talking about vacations online is also far behind 2019 levels, implying they don’t have the same value in consumers’ lives for the time being. 

Media trends are a combination of brief and long-lasting changes

The story of lockdown in the popular imagination is often associated with certain media titles – think Animal Crossing, Tiger King, Taylor Swift’s Folklore, and The Last Dance

As far as post-Covid trends are concerned, these are a mixture of lasting effects and things that have reverted back to the historic pattern. Cinema attendance looks unlikely to return to 2019 figures, while the success of online multiplayer gaming – at least as a way for friends to stay connected – hasn’t continued after initial lockdowns. 

The news business was faced with difficult problems during the pandemic. During the initial, highly uncertain phase, news was in great demand, so much so that briefings from heads of state became some of the most-watched TV programmes in their country’s history. 

But as we’ve entered what some call the age of permacrisis, instability has made many people switch off. For publishers looking to gain new subscribers, a lesson from the last few years is that there’s only a small window of time at the beginning of an event where more people suddenly become potential buyers of your product. In March 2020, 30% were willing to pay more to be accurately informed about the virus. Timing is everything. 

Broadcast TV and PCs haven’t stayed the course

News was one of the things that brought consumers back to broadcast TV after years of declining viewership, and a similar thing happened with time spent on PCs. But both have since reverted to their historic trend.

As consumers were forced to stay at home (and continue to do so with more remote working), the demand for certain devices has increased. Both smart home products and smartwatches have seen significant increases in ownership. 

Ecommerce trends aren’t as strong as you might think 

One pandemic trend sometimes taken as a given is the shift to ecommerce, but the story behind this is actually more nuanced. 

For groceries and medicine, there’s been a clear shift to online channels, with the proportion of ecommerce sales increasing substantially. But for virtually every other category, there’s been no meaningful change in online share in the long-run.

The bottom line on pandemic trends

The post-Covid world is a funny place. In many ways, it feels the same as before, but working habits have seen some of the biggest changes in centuries. 

If the Covid-19 pandemic has proved anything, it’s the difficulty of making long-term forecasts during times of uncertainty. But based on the information we currently have, some things are unlikely to ever fully revert to “normality”. Cinemas, full-time office work, holidays abroad, and regular public transport use don’t look like they’ll reach their previous peak in the near future. 

Some things that enjoyed success or a revival during lockdowns – like multiplayer gaming between friends and broadcast TV – haven’t stayed the course and have gone back to the historic trend. 

How much has online shopping increased during Covid-19? For groceries, quite a lot, but in most other categories, the long-term impact has actually been quite limited. 

Covid has also had a limited impact on our personal values. As the world has seen so many seismic events since March 2020 it’s hard to fully untangle cause and effect, but lockdowns may have increased people’s need for security. Much early messaging was (understandably) focused on putting the needs of others first, like Governor Andrew Cuomo’s briefings to New Yorkers, or applauding for frontline workers. But in the long-term, lockdowns may have made people prioritize their own security over others. 

The lessons of Covid are important to learn. If nothing else, we may have to go through it again, something consumers themselves would admit – 64% think another pandemic is likely to happen in their lifetime. 

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